Untitled Note

Customer Name: Jason UID: 176679048 InContact ID: 464288046909 Extension #: 762 Company Number: (703) 740-4078 Best callback number: 9732075968 Email address: jason.brown@xcal.com Customer's preferred callback time (with timezone): Tomorrow, after 11 am, EST. Admin: Y Account Verified: Y Issue: cx is experiencing audio delay in all the phones he has in the company with RC he rebooted the phones, resync we ran a speed test of 250mbps download 61mbps. example 1 called Number:7037404086 Incontact ID :464288046909 example 2 called Number:7037404086 Incontact ID :464288058434 How often| always how many phones|all desktop phones issue happens| inbound calls no VOIP phones When the issue started | many months ago they identified it please check this case and help me with this issue thanks ----------------------------------------------- On average 4 delays, inbound only. || CB #1: 464590768357 ---------------------------------------------- Customer Name: Jason InContact ID: 464590768357 Extension #: 762 Customer's preferred callback time (with timezone): Tomorrow, after 11 am, EST. Issue: 4-second delay on average, inbound only. Troubleshooting: The cx is not able to test his connectivity today, the results of the speed tests run by the previous agent remain unclear to me. After testing the network again tomorrow we will decide the next TS step. - Gain customer agreement to close case: No