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Incontact ID: incontact did not show the number UID: 62391944023 RC Phone Number: 7144299900 Customer First and Last Name: Emelia Extension #: 101 Callback #: 7142906709 Email Address: Account Verified: Y Admin: Y Description Information: the client called because she was informed the Polycom VVX could be connected to a regular phone line but when she got it she was not able to Set ETA: Troubleshooting: so i did let her know that ring central only has with ethernet or wifi i did provide the option to return and get a phone with wifi but she did not want to Resolution: Recap: Y Gain Agreement to close the case: Y Promoted Support Site: Y Promoted Survey: Y 192.168.0.155 SAT Prediction: 10 I am resolving the case now: Y Attached KB Article: Y