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Link: https://support.engagement.dimelo.com/contents/650b608c71336874966afee4 UID: 63108104008 RC Phone Number: (888) 861-0650 Customer Name: Peter Weissmann Company Name: DM Trans, LLC dba Arrive Logistics Call back #: (813) 532-3612 Email Address: pweissmann@arrivelogistics.com Number of DLs: 3143 Account Verified (Admin): Y Ext. # 10006 Issue / Customer Request: when ext 11865 tries to put her self in DND mode in the desktop app, and web app it gives her an error message of. "sorry something went wrong on our end, Please try again later" TS Performed: Complete step-by-step documentation Tested different devices but same issue Tried web app and same issue Recommended trying a different issue but it still happened Changed the status from the admin portal and it reflected on the app but when changing it back to DND from the app got the same error message Contact Name: Peter Weissmann Contact Email: pweissmann@arrivelogistics.com Contact Number: 4146886122 Issue: when ext 11865 tries to put her self in DND mode in the desktop app, and web app it gives her an error message. Tried using different network and same error. Extension and Email for affected user: 11865 email stello@arrivelogistics.com Errors/notifications user is seeing: "sorry something went wrong on our end, Please try again later" Please include any screenshots of the errors that the users are seeing. Resolution: How the issue was resolved After the info agreed to close the case Case Number: 20142728 Resolved? Y PKI/JIRA: (if any) N/A Link of Feature Request Submitted: N/A Link of Self-help options provided: N/A Customer Sentiment/Verbatim:statement from the customer SAT Pred: 9-10 For intervention - Y/N?: N Reason for Intervention: N/A Endorsed to TL/SME?: N This case will be tagged as resolved. At the end of this chat, we would be sending out a survey at _________ to get feedback and understand what you liked or prefer or whether we did well overall, and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support