Untitled Note
By: Charles Schulman4/30/202430 views Public Note
Invalid escalation Reason:
Tier II department is not for delivering bad news
Actual step(s)/Info Missed:
Inform to the cx that faxes are not forwarded to external number
Resolution/Recommendation:
Please advise to the cx that faxes are not forwarded to external number, let the cx know you confirmed this information with T2 department