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Hi! Welcome to RingCentral Live Chat Service. My name is Alber, your RingCentral Technical Support Specialist. How can I help? Based on your concern, this may take for a couple of minutes however, we may need to extend depending on the adjustment that we may need to do. Also, if in case we got disconnected, can I have your callback number and if this is for COMPANY? Before we proceed, can you confirm your email address and preferred callback number? I don't mean to rush you, but I just want to check if we're still connected? Are you still available to chat? I’m sorry but I have not received any replies from you. I will have to close this chat session and service other customers. I am sorry but I have not received any replies from you. Thank you for choosing RingCentral and for using our Live Chat Service. For more information, you can visit our support site at http://support.ringcentral.com/. You can also create a case by clicking contact support in that page. RingCentral Case:19271574 - Follow up Hello Albee Dela Cruz, Good day! I hope this email finds you well. I want to follow up with you on this case.  Case number#:19271379 - RingSense You may also check this article for reference: https://support.ringcentral.com/ringsense.html If you need immediate assistance, we recommend that you reach us through different channels with your case number at your convenience. • Call our support line at (888) 898-4591 and choose option 3 for Technical Support • Chat with us through this link: https://support.ringcentral.com/contact-support.html and click the blue "Ask RingCentral" button at the bottom right corner of the page Regards, RingCentral  Technical Support Hi Support IT, I am following up on this case. Please confirm if everything has been addressed or if you still need further assistance. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number 18990202. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Thank you for your patience. Sincerely, RingCentral  Technical Support Unable to send email with the customer will put a public case comment instead Dear Chelsea Pesaturo, I hope this email finds you well. This is a courtesy email for your Support ticket: 19033982. I wanted to provide you with an update regarding the resolution of phones not working. Firstly, I want to express my appreciation for your cooperation throughout the troubleshooting process. Your satisfaction is our top priority, and we strive to ensure that our customers have the best possible experience. Based on our previous communication, it appears that the steps we took have addressed the reported issue. However, we would like to kindly request your confirmation that everything is functioning as expected on your end. We value your feedback and want to ensure that you are completely satisfied with the solution provided. Please note that although we haven't received explicit confirmation from you that the resolution has completely resolved the problem, we understand that you would like to close the ticket for now. Additionally, if you require immediate assistance or if the matter is urgent, please do not hesitate to contact us at 888-898-4591. We will be more than happy to assist you further. Thank you for choosing our services, and we look forward to serving you as our valued customer. Your feedback and continued support are greatly appreciated. Best regards, RingCentral Technical Support