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#MCCLShop #Xendit #ServiceFeeAddMoneyOTC #HBanking5 #PersonalLoan #FreeMayaCard cdj@1993 9034103 Feel free to reach us out if you need any more assistance. We'd also appreciate your feedback. Should you have concerns or clarifications, please do not hesitate to let us know. Same concern refer to parent case number. Unable to tagged as inquiry type due to error prompt message *We hit a snag. Review the errors on this page. It seems like you are trying to resolve a case. Please ensure you have responded back to customer. Summary of Concern: Action Taken: Full Name: MIN: Transaction Details: NA PID: Passed/Failed/Pending/NA Thank you for reaching out to us. Kindly provide us with the full details of your concern or you may call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. Summary of Concern: No establish concern in chat transcripts. Action Taken: Ask the full details or call HL. For your reference, just visit this link: https://support.maya.ph/s/article/I-have-a-cash-in-concern-What-do-I-do. We appreciate your patience. Summary of Concern: Uncredited reload from China bank. Action Taken: Inform subs that the crediting vary per bank/Advise to wait within 2 BD to be credited or it will reversed to the bank/If beyond SLA contact the bank and file a chargeback. We’re truly sorry to know that you did not receive the amount transferred to your Maya wallet, and we're here to help. We advise you to contact your source of funds to settle the amount. For your reference, just visit this link: https://support.maya.ph/s/article/I-have-a-cash-in-concern-What-do-I-do. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We appreciate your patience. Summary of Concern: Uncredited reload. Action Taken: Advise to contact the source of funds to settle the amount. We’re sorry to know that you did not receive the amount you transferred to your Maya wallet, and we're here to help. If the transaction was made via linked bank account, we advise you to kindly wait within 2–3 business days from the date you made the transaction for the amount to be either credited to your Maya or reversed to the bank. If after this time frame, the amount was not added to your account balance, please coordinate directly with your source bank and file a chargeback. For your reference, just visit this link: https://support.maya.ph/s/article/I-have-a-cash-in-concern-What-do-I-do. https://support.maya.ph/s/article/I-m-having-errors-in-cashing-in-to-my-BPI-account-What-do-I-do We appreciate your patience. Summary of Concern: Uncredited reload from BPI to wallet. Action Taken: If the transaction via linked bank account/Advise to wait within 2-3 BD to be credited or it will reversed to the bank/If beyond SLA contact the bank and file a chargeback. We’re truly sorry to know that you did not receive the amount you transferred to your Maya wallet, and we're here to help. Please be informed that the crediting of the amount varies per bank. If the transaction was successful on the source bank, kindly monitor within (2) business days from the date you made the transaction for either crediting to your Maya wallet or reversal to your source bank. If after this time frame, the amount has not reflected, please coordinate directly with your source bank and file a chargeback. For your reference, just visit this link: https://support.maya.ph/s/article/I-have-a-cash-in-concern-What-do-I-do. We appreciate your patience. Summary of Concern: Uncredited reload from bank. Action Taken: Advise to wait within 2 BD for the amount to be credited or it will reversed to the bank/If beyond SLA contact the bank and file a chargeback. We’re truly sorry to know that you did not receive the amount you transferred to your Maya wallet, and we're here to help. Kindly monitor within (3) business days from the date you made the transaction for the amount to be credited to your Maya wallet. If after this time frame, the amount has not yet been reflected, please coordinate directly with your issuing bank and file a chargeback. For your reference, just visit this link: https://support.maya.ph/s/article/I-have-a-cash-in-concern-What-do-I-do. We appreciate your patience. Summary of Concern: Uncredited reload using UB credit card. Action Taken: Advise to wait within 3 BD for the amount to be credited/If beyond SLA contact the issuing bank file a chargeback. We're truly sorry to know about your undelivered Maya card, and we're here to help. Please be advised that the delivery of cards depends on location. For Manila areas, delivery time would be 4 business days, and for provincial areas, delivery time would be 8-10 business days. Areas on lockdown will not be serviceable. If you have not received your physical card within this time frame, please send us a message or call our customer service hotline at ( 632) 8845-77-88, our toll-free number 1800-10-845-7788, or *788 using your Smart mobile phone for further assistance from Monday to Sunday. For your reference, just visit this link: https://support.maya.ph/s/article/What-do-I-do-when-my-physical-card-order-still-hasn-t-arrived We appreciate your patience. Summary of Concern: Undelivered Maya card. Action Taken: Inform subs about the delivery time frame Manila 4 and provinces 8-10 BD/If beyond SLA send us a message or call HL. We're truly sorry to know about your unreceived airtime load, and we're here to help. We advise you to kindly wait within 2 business days from the date you made the transaction for the airtime load to be credited to your recipient's mobile number or it will be reversed to your Maya account. If the airtime load was still not reflected after the provided time, kindly send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. For your reference, just visit this link: https://support.maya.ph/s/article/I-have-a-Shop-transaction-concern-What-do-I-do. We appreciate your patience. Summary of Concern: Subs has unreceived airtime load. Action Taken: Advise to wait within 2 BD to be credited or reversed to the account/If beyond SLA send us a message or call HL. We're truly sorry to know that you've sent an amount to an incorrect account number. Please note that reversal is no longer possible if the issue is human error. We advise you to ensure that all the information is correct to avoid inconvenience. You can also coordinate directly with your recipient's bank account to check if the account number does not exist. Once proven, the money could be reversed to the Maya account after 15 banking days. You may visit this link https://www.maya.ph/terms-and-conditions for our terms and conditions. We appreciate your patience. Summary of Concern: Erroneous bank transfer to incorrect account. Action Taken: Inform subs no reversal policy/Suggest to contact the target bank to check if the account does not exist/If proven wait after 15 BD for possible reversal. We're truly sorry to know that you've sent an amount to an incorrect account number. Please note that reversal is no longer possible if the issue is human error. We advise you to ensure that all the information is correct to avoid inconvenience. You can also coordinate directly with your recipient's bank account for checking. You may visit this link https://www.maya.ph/terms-and-conditions for our terms and conditions. We appreciate your patience. We're sorry to know about your unposted Maya Easy Credit loan repayment, and we're here to help. May we know if you've already checked your transaction history at the bottom of the Maya Credit Dashboard and to check the "Credit Limit" bar to see if it was adjusted to reflect the payment ? If so, please note that the posting of your payment will take up to 3 business days from the date of your transaction. If beyond the given time frame, kindly send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. To learn more about Maya credit, just visit this link: https://www.mayabank.ph/credit/. We appreciate your patience. Summary of Concern: Already paid Maya credit but still unbale to access it. Action Taken: Ask if subs already checked your transaction history at the bottom of the Maya Credit Dashboard to check the "Credit Limit" bar to see if it was adjusted to reflect the payment/ If so/Inform about posting of payment will take up to 3 business days from the date of your transaction/If beyond the time frame send us a message or call HL. We're truly sorry to know that you've sent money to a non-Maya user. Please be advised that reversal is no longer possible if the issue is human error. We advise you to ensure that all the information is correct to avoid inconvenience. You can also contact the recipient's mobile number to settle the amount. You may visit this link https://www.maya.ph/terms-and-conditions for our terms and conditions. Let us know if there’s anything else we can do. Summary of Concern: Erroneous sent money to a non-Maya user. Action Taken: Inform subs no reversal policy/Suggest to contact the target MIN to settle the amount. We apologize if you did not receive your add-money rebate, and we're here to help. Please complete the following for security validation: • Date of birth: • Place of birth: • Maya wallet balance: • Date and time of the transaction: • Amount Involved: • Reference Number: • Name of Add Money Partner: • Screenshot of successful transaction In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We will wait for your reply. We’re sorry to know that you're unable to load up your Maya account via BPI, and we're here to help. Please follow our basic troubleshooting steps below: • Restart your mobile device. • Please make sure you have a good internet connection and/or cellphone signal. • Update your Maya app to version (2.79.1 and above for Android, 2.45.2 and above for IOS) by going to Google Play or App Store. • Uninstall then re-install the Maya app if all the steps above did not solve the issue. If after following the steps above and the issue is still the same, kindly contact your source bank and inform them about this matter or you may try other add money channels by clicking this link: https://www.maya.ph/cashin and see if this will address the issue. For your reference, just visit this link: https://support.maya.ph/s/article/Encountered-a-transaction-error. We appreciate your patience. Summary of Concern: Unable to load up the account via bank. Action Taken: Advise to try BTS/If same issue contact the source bank and inform them about this matter or try other add money channels. We're sorry to know that you're unable to make an online purchase using Maya. To help you with this, we advise you to coordinate directly with the merchant and ask them if they accept Mastercard or Visa as their mode of payment. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Feel free to reach us out if you need any more assistance. We'd also appreciate your feedback. Summary of Concern: Unable to make a payment using Maya. Action Taken: Advise to contact the merchant and ask them if they accept Mastercard or Visa card as mode of payment. We're truly sorry for the delay on your money transfer using your Maya savings account, and we're here to help. We advise you to kindly wait within (3) business days from the date of the transaction for the amount to be credited to your target account. If the amount isn't credited within the given time frame, please send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. To learn more, just visit this link: https://www.mayabank.ph/savings/. We appreciate your patience. Summary of Concern: Uncredited savings transfer to BDO. Action Taken: Advise to wait within 3 BD/If uncredited send us a message or call HL. We're truly sorry to know that you did not receive the amount you transferred to your Maya savings account. With this, we advise you to kindly wait within (3) business days from the date of the transaction for the amount to be credited to your account. If the amount isn't credited within the given time frame, please send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. To learn more, just visit this link: https://www.mayabank.ph/savings/. We appreciate your patience. I see that you want to change the mobile number registered with your Maya account. If you still have access with your mobile number, you can do it via Maya app. Here are the steps below: • Login to Maya App • Go to Settings • Click "Change mobile number" • Enter Maya Password • Nominate new number Otherwise, please call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. Please be informed that all pending rewards and cashback from your old number will be forfeited and all awarded and unclaimed vouchers will disappear when you change your registered mobile number. For more information, you may also check out this link: https://support.maya.ph/s/article/How-do-I-change-the-registered-mobile-number-in-my-PayMaya-account. Let us know if there’s anything else we can do. Summary of Concern: Subs want to change the MIN. Action Taken: If subs have access to the MIN/Advise to do it via app/If none call HL/Inform that all pending cashback to the old MIN will be forfeited. We’re sorry to know that you’re unable to use your Maya Easy Credit loan and thank you for giving another try. However, we cannot extend our credit line to you for now due to previous payment delays. We'll let you know via the Maya app once we have updates on your credit access. In the meantime, continue to enjoy the Maya app features such as wallet, savings, crypto, and more! To learn more about Maya credit, just visit this link: https://www.mayabank.ph/credit/. Thank you for your patience and understanding. Summary of Concern: Unable to use credit. Action Taken: Inform subs that we cannot extend their credit line due to previous payment delays. We're sorry to know about your unsuccessful payment with Netflix. Please be informed that the merchant will be the one to process your refund and settle the amount with Maya. For us to check, please complete the following: • Date of birth: • Complete Address: • Account balance to be exact: • How many Maya Physical Cards linked on the account: • Amount Involved: • Reference Number: • Date and time of the transaction: • Screenshot of the successful transaction In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s. We will wait for your feedback. Summary of Concern: Failed payment with Netflix asking for refund. Action Taken: Inform subs that the merchant will be the one to process the refund and settle the amount with Maya/Ask details. We're sorry to know that you're having an issue with the unauthorized transaction made using your Maya account, and we're here to help. May we know if you would like to temporarily block your Maya account to secure your account and avoid unwanted transactions? If so, please let us know so we can proceed or call our customer service hotline at ( 632) 8845-77-88, at our toll-free number 1800-10-845-7788, or at *788 using your smart mobile phone for them to assist you right away from Monday to Sunday. But don't worry. We can unblock it after further investigation. If you refuse the request, kindly disregard it. Also, kindly complete the following for security validation • Date of birth: • Place of birth • Maya wallet balance: • Please complete the latest transaction details made on the Maya wallet (date and time, amount involved, type of transaction, e.g., sending money, paying bills, etc.) or screenshot of the receipt of the transaction. • Amount involved: • Date of transaction: • Reference Number: • Screenshot of the transaction Also, answer the following: • Did you provide your Maya account credentials (card number,CVV2, expiry date, MIN, password, OTP)? • Do or did you share your account?/Was your card or account ever exposed? /lost? • Did you lose your device? Did you lose your physical card? • Was your account was left open in another device? • Have you ever transact with the merchant before? In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We will wait for your reply. We're truly sorry for the delay on your send money promo cashback voucher. May we know if you've already checked the promo mechanics and the vouchers section on your Maya app to see if you are eligible and when the cashback will be credited? If so, please send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. For your reference, just visit this link: https://www.maya.ph/freemayacard. To see our ongoing promos, just visit this link: https://www.maya.ph/deals. We appreciate your patience. Summary of Concern: Maya card promo cashback. Action Taken: Ask if subs already checked the promo mechanics and the vouchers section on their Maya app to see if they are eligible and when the cashback will be credited/If so send us a message or call HL. I see that your payment to Shopee was unsuccessful but is still debited from your Maya account. To help you with this, please complete the following: We recommend that you coordinate first with the merchant to settle the amount. We appreciate you letting us know about your uncredited refund from Lazada, and we apologize for any way in which we may have caused you inconvenience. Please complete the following for security validation: We're sorry to know that your payment to Arenaplus has not yet been credited, and we're here to help. Please complete the following for security validation: We totally understand that you did not receive your refund, and we're here to help. Please complete the following for security validation: • Date of birth: • Place of birth: • Maya wallet balance: • Amount Involved: • Reference Number: • Date of transaction: • Screenshot of the transaction In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/ . We will wait for your reply. Summary of Concern: Uncredited refund from Lazada. Action Taken: Ask details. We truly understand that you want to increase your Maya Easy Credit limit. As of now, it is not yet possible. However, you will be automatically granted an increased credit limit in the future if you actively use your Maya credit to pay bills, buy loads, and make online purchases, and you pay your dues on time. You will be notified if there is any increase in your credit limit. For your reference, just visit this link: https://support.mayabank.ph/s/article/What-is-the-basis-of-my-eligibility-and-credit-limit-1. Let us know if there’s anything else we can do. Summary of Concern: Increase credit limit. Action Taken: Inform subs not possible/Suggest to continue using the app to get qualified for an increase. We’re truly sorry to know about your unpaid bill. Please be informed that posting varies per biller, but it usually takes 2-3 business days from the date you made the transaction. For us to check, please complete the following: • Date of birth: • Account balance to be exact: • How many Maya Physical Cards linked on the account: • Date of transaction: • Amount Involved: • Reference Number: • Screenshot of the successful transaction using Maya For your reference, just visit this link: https://support.maya.ph/s/article/How-do-I-know-if-my-Pay-Bills-transaction-has-been-posted. We will wait for your reply. Summary of Concern: Unpaid bills. Action Taken: Inform subs that posting of payment varies per biller but usually takes 2-3 BD/Ask details. We’re sorry to know that you're unable to access your Maya account. To help you with this, please follow the steps below and see if this will address the issue: • Restart your mobile device. • Please make sure you have a good internet connection and/or cellphone signal. • Update your Maya app to version (2.79.1 and above for Android, 2.45.2 and above for IOS) by going to Google Play or App Store. • Uninstall then re-install the Maya app if all the steps above did not solve the issue. If after following the steps above and the issue is still the same, kindly provide us the with the screenshot of the error message you received or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. For your reference, just visit this link: https://support.maya.ph/s/article/Encountered-a-login-error. We appreciate your patience. We’re truly sorry to know that you’re unable to upgrade your Maya account. To help you with this, we advise you to resubmit your application in the app and when uploading the IDs, make sure the information in the ID matches the details in the application. The picture of the ID must be clear and should show the 4 corners of the ID. Include the back picture of the ID. Please note that we will validate your application within 24 hours. To know about our accepted valid IDs and upgrade process, just visit this link: We appreciate your patience. We're truly sorry to know that you're unable to upgrade your Maya account, and we're here to help. Please be informed that we will validate your application within 48 hours. Kindly complete the following for security validation: • Place of birth: • Do you have a Maya Credit account? When did you open your Credit account? • Maya wallet balance: • Upgrade validation code if there's any: For your reference, just visit this link: https://www.maya.ph/upgrade. We will wait for your feedback. We understand that you've already done the Maya card missions but have not yet completed them in the app, and we're here to help. Please try our basic troubleshooting steps below: • Restart your mobile device. • Please make sure you have a good internet connection and/or cellphone signal. • Update your Maya app to version (2.79.1 and above for Android, 2.45.2 and above for IOS) by going to Google Play or App Store. • Uninstall then re-install the Maya app if all the steps above did not solve the issue. If after following the steps above and the issue is still the same, kindly send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. For your reference, just visit this link:https://www.maya.ph/freemayacard. We appreciate your patience. Summary of Concern: Maya card mission didn't push through even though the transaction was successful. Action Taken: Advise to try BTS/If same issue send us a message or call HL. We're truly sorry to know about your Pag-ibig housing loan bill. Your transaction dated August 18, 2023, amounting to PHP16,660.76, was successful on our system. With this, we advise you to contact Bayad Center using their customer channels below. Customer Care Hotline: 6328672-5777 Mobile Numbers- 63998-957-2509/ 63917-836-3000 Email: support@bayad.com To learn more, just visit this link:https://support.maya.ph/s/article/How-do-I-know-if-my-Pay-Bills-transaction-has-been-posted. We appreciate your patience. We're truly sorry to know about your unpaid Smart bill. Your transaction dated May 31, 2023, amounting to PHP599, was successful on our system. With this, we advise you to contact Bayad Center using their customer channels below. • Customer Care Hotline: 632 8672-5777 • Mobile Numbers- 63 998-957-2509/ 63 917-836-3000 • Email: support@bayad.com In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We appreciate your patience. Summary of Concern: Unpaid Meralco bills. Action Taken: Inform subs that it was successful/Advise to contact BC. We're sorry to know that you're unable to load up your Maya via Union Bank. Please note that there is an ongoing maintenance right now and we apologize for the inconvenience. We’re working on this to have the service back up and running as soon as possible. In the meantime, you can check out all of the details about PayMaya, just click this link https://cares.paymaya.com/s/. We appreciate your patience. We're truly sorry for the delay on your send money promo cashback voucher. May we know if you've already checked the promo mechanics and the vouchers section on your Maya app to see if you are eligible and when the cashback will be credited? If so, please send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. To see our ongoing promos, just visit this link: https://www.maya.ph/deals. We appreciate your patience. Summary of Concern: Maya card promo cashback. Action Taken: Ask if subs already checked the promo mechanics and the vouchers section on their Maya app to see if they are eligible and when the cashback will be credited/If so send us a message or call HL. We understand that you want to change your registered name with your Maya account. To help you with this, please complete the following for security validation: • Registered name on the account: • Registered mobile number on the account: • Date of birth: • Place of birth: • Maya wallet balance: • Please complete the latest transaction details made on the Maya wallet (date and time, amount involved, type of transaction, e.g., sending money, paying bills, etc.) or provide a screenshot of the receipt in the app. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We will wait for your feedback. We truly understand that you want to avail our Maya Easy Credit loan. Please be advised that once you're eligible for Maya Credit, you will see an 'Activate Now' button. As of now, Maya Credit is still on early access and is only available to select users. We're gradually rolling this out to more and more of our customers, so as long as you are at least 21 years of age and not over 65 years old, and you have an upgraded Maya account, you can become qualified for Maya Credit. Just continue to use Maya's services and you will be notified once you are qualified for Maya Credit. For your reference, just visit this link: https://support.mayabank.ph/s/article/How-can-I-qualify-for-Maya-Credit-1. We appreciate your patience. Summary of Concern: Avail Maya credit. Action Taken: Eligible for Maya Credit will see an 'Activate Now' button/Inform subs its still on early access and is only available to select users. I see that you're having a duplicate account issue. Please refer to this link: https://support.maya.ph/s/article/What-do-I-do-if-my-PayMaya-account-is-tagged-as-a-duplicate-one and complete the following information needed: In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. We understand that you want to change your registered name with your Maya account. To help you with this, please complete the following: • Registered name on the account: • Registered mobile number on the account: • Date of birth: • Complete address: • Account balance to be exact: • How many Maya Physical Cards linked on the account: In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We will wait for your feedback. We’re sorry to know that you're having an issue with your billing date. Please be advised that your billing end date and due date that you choose before you avail the Maya credit loan will remain the same and cannot be changed. To learn more about Maya credit, just visit this link: https://www.mayabank.ph/credit/. We appreciate your patience. We're sorry to know that you're unable to load up your Maya account using BPI. Please be informed that there is ongoing maintenance when cashing in via linked bank account and we apologize for the inconvenience. We’re working on this to have the service back up and running as soon as possible. In the meantime, you may visit this link: https://www.maya.ph/cashin to see the add money channels. We appreciate your patience. I see that you want to change your mobile number registered with your Maya account due to non-received OTP. With this, we advise send a letter of request or download this form (https://www.maya.ph/hubfs/Maya Support Files/Account Management Form.pdf ) and provide a valid ID, then send it to docs-support@maya.ph. It will take 2 business days upon submission of the requirements. Letter of request must contain: • Old Number • New Number (must be fresh or has not been registered in Maya) • Reason for the number change • Wet Signature over Printed Name • Valid ID (1 primary only) IDs accepted (at the moment): • SSS ID (digitized with a photo) • PRC ID • Postal ID (issued from 2015 onwards) • Passport • Driver's License • UMID • Philippine National Identity Card (front and back) • NBI Clearance • ACR i-Card • Government Office and GOCC ID • IBP Card Additional reminders when changing your Maya-registered mobile number: • Your new number should not already be registered with another Maya account. • Changing the mobile number registered to your Maya account is allowed only once every 30 days. • As a security measure, you cannot revert to your previously registered mobile number. • You cannot use a currently registered mobile number as your new mobile number. • All pending rewards and cashback from your old number will be forfeited, and all awarded and unclaimed vouchers will disappear when you change your registered mobile number. • After logging in to Maya using your new mobile number, you will be asked to accept Maya’s Terms and Conditions again and confirm your data personalization options. • Your list of recently purchased shop items and paid bills will be reset. However, your balance and transaction history will remain intact. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. Summary of Concern: Subs want to change the MIN due to non-received of OTP. Action Taken: Advise to download the form and send to docs-support@maya.ph and wait within 2 BD/Include the IDs accepted and reminders when changing the MIN. We're sorry to know about your undelivered Maya card. To help you with this, please complete the following: • Order ID Number if you bought via website (6 digits): • Reference ID if you bought via app: • Order Date: • Status: • Delivery Address: • House No. / Lot No. / Blk. No.: • Street Name: • Barangay: • City or Municipality: • Province: • ZIP Code: • Landmark: • Alternative Contact Number: • Alternative Delivery Address: • Courier (if known): For your reference, just visit this link: https://support.maya.ph/s/article/What-do-I-do-when-my-physical-card-order-still-hasn-t-arrived. We will wait for your feedback. Summary of Concern: Undelivered Maya card. Action Taken: Ask details. I see that you're having an issue with your billing amount. To help you with this, please complete the following: • Date of birth • Complete Address • Account balance to be exact • How many Maya Physical Cards linked on the account: • Screenshot of your billing statement To learn more about Maya credit, just visit this link: https://www.mayabank.ph/credit/. We will wait for your feedback. 15661248 We’re sorry to know that you're having a duplicate account issue, and we're here to help. Please be informed that Maya only allows one account per user. With this, we advise you to call our customer service hotline at ( 632) 8845-77-88 or our toll-free number, 1800-10-845-7788, to fix this issue from Monday to Sunday from 8 a.m. to 7 p.m. To learn more, just visit this: https://support.maya.ph/s/article/What-do-I-do-if-my-PayMaya-account-is-tagged-as-a-duplicate-one. We appreciate your patience. Summary of Concern: Subs has a duplicate account issue. Action Taken: Inform subs that Maya only allows one account per user/Advise to call HL. We're truly sorry to know that your interest rate did not boost. To help you with this, please complete the following: • Complete Address: • Account balance to be exact: • How many Maya Physical Cards linked on the account: • Date of Qualified Transaction: • Type of Qualified Transaction(e.g. Send Money, Pay Bills etc.): • Amount of Qualified Transactions: • Reference Number: • Screenshot of the successful transaction • Expected Rate: • Rate Applied: • Dates with Missed Bonus Interest (Crediting Date): For your reference, just visit this link:https://www.maya.ph/deals/savings/boost-your-interest-up-to-10-pa-when-you-pay-with-maya-2023-june. We will wait for your feedback. Summary of Concern: Uncredited boost interest. Action Taken: Ask details. We're truly sorry to know that you've lost your mobile number registered with your Maya account. To address this matter, we would like to recommend visiting this link: https://support.maya.ph/s/article/I-lost-the-SIM-and-or-phone-with-the-number-that-s-registered-to-my-PayMaya-account. This resource will provide you with detailed information on how to proceed with changing your mobile number. However, we would also like to emphasize the importance of coordinating with your network provider for sim card portability. By contacting your network provider, they will be able to guide you through the necessary steps to ensure a smooth transition to your new but same number. Should you require any further assistance or have any questions, please do not hesitate to reach out to our customer support team. We are here to help and ensure that this process goes as smoothly as possible for you. Thank you for your understanding and cooperation. Thank you for that information. Please be informed that your billing date and due date are fixed when you avail another loan, which is why you're receiving an SMS about your due date Let us know if there’s anything else we can do. I see that you're unable to load up your Maya account via BPI. If you're referring to the linked bank account, please follow the steps below: • Restart your mobile device. • Please make sure you have a good internet connection and/or cellphone signal. • Update your Maya app to version (2.79.1 and above for Android, 2.45.2 and above for IOS) by going to Google Play or App Store. • Uninstall then re-install the Maya app if all the steps above did not solve the issue. If after following the steps above and the issue is still the same, kindly contact your source bank and inform them about this matter or you may try other add money channels by clicking this link: https://www.maya.ph/cashin and see if this will address the issue. For your reference, just visit this link: https://support.maya.ph/s/article/I-m-having-errors-in-cashing-in-to-my-BPI-account-What-do-I-do. We appreciate your patience. Summary of Concern: Unable to cash in via BPI. Action Taken: If via linked bank/Advise to try BTS/If same issue contact the bank or try other add money channels. https://languagetool.org/ We're truly sorry for the inconvenience this has caused you. This is to inform you that we have received your documentary requirements to fix your duplicate accounts. However, due to the high volume of requests, we are stretching our monitoring period to 2 business days. Kindly monitor your account from the date you were able to send the requirements. Rest assured that our team is doing their best to validate and fix your duplicate concern. Thank you so much for your outmost patience. I see that you're unable to send money from your Maya savings account to your own wallet. To help you with this, please follow the steps below and see if this will address the issue: • Restart your mobile device. • Please make sure you have a good internet connection and/or cellphone signal. • Update your Maya app to version (2.79.1 and above for Android, 2.45.2 and above for IOS) by going to Google Play or App Store. • Uninstall then re-install the Maya app if all the steps above did not solve the issue. If after following the steps above and the issue is still the same, kindly send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. To learn more, just visit this link: https://www.mayabank.ph/savings/. We appreciate your patience. Thank you for sending the mobile number to retain. May we know if you can still access this account? If not, please follow the steps below and see if this will address the issue: • Restart your mobile device. • Please make sure you have a good internet connection and/or cellphone signal. • Update your Maya app to version (2.79.1 and above for Android, 2.45.2 and above for IOS) by going to Google Play or App Store. • Uninstall then re-install the Maya app if all the steps above did not solve the issue. If after following the steps above and the issue is still the same, kindly send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. We understand that you want to delete the Maya account, and we're here to help. If it's due to a duplicate account issue, please be informed that Maya only allows one account per user. Kindly complete the following for security validation: We understand that you want to delete your other Maya account, and we're here to help. If you're encountering a duplicate account issue, please be informed that Maya only allows one account per user. Kindly complete the following for security validation: We understand that you want to deactivate your Maya account. For us to further assist you with your request, please complete the following for security validation: • Date of birth: • Place of birth: • Maya wallet balance: • Please complete the latest transaction details made on the Maya wallet (date and time, amount involved, type of transaction, e.g., sending money, paying bills, etc.) or provide a screenshot of the receipt in the app. • Reason for Deactivating your account: • Mobile number to be deleted: • Willing to forfeit the balance (Yes/No): • Do you have a crypto purchase on your number to be deleted? Yes/No • Do you have a Maya credit balance on your number to be deleted? Yes/No • Do you have a Maya savings on your number to be deleted? Yes/No • Do you have a Buy Now Pay Later on your number to be deleted? Yes/No • Do you have Maya Personal Loan? Yes/ No The deactivation process may take up to 3 business days. Prior to the request, please make sure to use the remaining balance on your account. Once the deactivation has been processed, balance will be forfeited. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We will wait for your response. Summary of Concern: Subs want to delete the account. Action Taken: Ask details/Advise to subs to consume the balance first/Processing 3 BD. Summary of Concern: Subs want to delete the old account. Action Taken: If encountering a duplicate account issue/Inform subs that we only allow one account per user/Ask details/Advise to subs to consume the balance first/Processing 3 BD. Summary of Concern: Subs want to delete the account. Action Taken: If it's due to a duplicate account issue/Inform subs that we only allow one account per user/Ask details/Advise to subs to consume the balance first/Processing 3 BD. We're sorry to know that you're having a duplicate account issue. Please be advised that we only allow one account per user. For us to further assist you with your request, please provide us with the complete details below: • Complete Address: • Account balance to be exact: • Number of Maya Physical Cards linked on the account: • Willing to forfeit the balance (Yes/No): • Do you have a crypto purchase on your number to be deleted? Yes/No • Do you have a Maya credit balance on your number to be deleted? Yes/No • Do you have a Maya savings on your number to be deleted? Yes/No • Do you have a Buy Now Pay Later on your number to be deleted? Yes/No The deactivation process may take up to 3 business days. Prior to the request, please make sure to use the remaining balance on your account. Once the deactivation has been processed, balance will be forfeited. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We will wait for your response. We're truly sorry to know that you're unable to load up your Maya account using your BPI credit card. In line with your concern, here are the common reasons: • Your credit or debit card is already linked to another Maya account. • Your credit or debit card may not allow by your issuing bank transactions. • Your credit or debit card is expired. • Your credit or debit card has insufficient credits. • You have entered an incorrect One-Time-Pin. • 3D Secure (3DS) payment authorization failed. Moving forward, we advise you to please follow the steps below and see if this will address the issue: • Restart your mobile device. • Please make sure you have a good internet connection and/or cellphone signal. • Update your Maya app to version (2.79.1 and above for Android, 2.45.2and above for IOS) by going to Google Play or App Store. • Uninstall then re-install the Maya app if all the steps above did not solve the issue. If after doing the steps above and you are still unable to add funds using your card, kindly contact your issuing bank to check the issue or you may try other add money channels by clicking this link: https://www.maya.ph/cashin . For your reference, just visit this link: https://www.maya.ph/support/add-money/credit-and-debit-card. We appreciate your patience. Summary of Concern: Unable to cash in using credit card. Action Taken: Educate the common reasons/Advise to try BTS/If same issue contact the issuing bank or try other add money channels. I see that you want to apply for Maya personal loan. As of now, is currently in early access and is available to select users for now. You can qualify for a Personal Loan once you've met these qualifications: You are at least 21 to 65 years old You are a Filipino resident You have an upgraded Maya account You’ve been actively using your Maya account for your transactions You'll be notified once you are eligible to apply for Maya Personal Loan. All applications are subject to credit evaluation and receiving a notification to apply for a Personal Loan does not guarantee approval. For your reference, just visit this link:https://support.mayabank.ph/s/article/How-can-I-qualify-for-Maya-Personal-Loan. Let us know if there’s anything else we can do. Summary of Concern: Eligible for Maya personal loan. Action Taken: Inform subs that it is still in early access/We'll notify them once they're eligible to apply for a Maya Personal Loan. Thank you for reaching out to us. If you're referring to the Maya personal loan, as of now, it is still in early access. We'll notify you once you're eligible to apply for a Maya Personal Loan! In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. We're truly sorry to know that you've sent an amount to an incorrect account number. Please note that reversal is no longer possible if the issue is human error. We advise you to ensure that all the information is correct to avoid inconvenience. You can also coordinate directly with your recipient's bank account to check if the account number does not exist. Once proven, kindly wait within 15 business days for a possible reversal. You may visit this link https://www.maya.ph/terms-and-conditions for our terms and conditions. We appreciate your patience. Summary of Concern: Erroneous bank transfer to incorrect account. Action Taken: Inform subs no reversal policy/Suggest to contact the target bank to check if the account does not exist/If proven wait within 15 BD for possible reversal. We understand that you want to refund the transaction made on the credit loan. Please be advised that reversal is no longer possible. What we can do is delete the contact reference on the account to avoid unwanted activities. To do so, please complete the following: We appreciate your patience. I see that you did not receive the amount transferred to your Maya account. To help you with this, please complete the following details below: • Date of birth: • Place of birth: • Account balance to be exact • Number of Maya Physical Cards linked on the account: • Date and time of the transaction • Reference Number: • Amount Involved: • Screenshot of successful transaction For your reference, just visit this link: https://support.maya.ph/s/article/I-have-a-cash-in-concern-What-do-I-do. We will wait for your reply. Final instapay We appreciate you letting us know about your uncredited bank transfer, and we apologize for any way in which we may have caused you inconvenience. If the recipient's account number and target bank are correct, please be advised that it will either be credited to your target account or reversed to your Maya wallet within 3 business days from the date you made the transaction. If after this time frame, the amount has not yet been reflected, kindly let us know so we can further assist you. We appreciate you letting us know about your uncredited bank transfer, and we apologize for any way in which we may have caused you inconvenience. If the recipient account number, and bank, please be advised that the crediting time is within 3 business days from the date you made the transaction. If after this time frame, the amount has not yet been reflected or reversed, kindly let us know so we can further assist you. For your reference, just visit this link:https://support.maya.ph/s/article/I-have-a-bank-transfer-concern-What-do-I-do. We appreciate your patience. Summary of Concern: Uncredited bank transfer to Gcash. Action Taken: Advise to wait within 3 BD for the amount to be credited or it will reversed to the account/If beyond SLA let us know. We're truly sorry for the delay on your bank transfer. Your transaction dated July 23, 2023, amounting to PHP20,000, was successful on our system. With this, we advise you to kindly wait within 3 business days from the date of the transaction for the amount to be credited to your recipient's bank account or it will reversed to your account. If the amount isn't credited or added back within the given time frame, please send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We appreciate your patience. Summary of Concern: Uncredited bank transfer to Gcash. Action Taken: Successful transaction/Advise to wait within 3 BD for the amount to be credited or it will reversed to the account/If beyond SLA send us a message or call HL. I see that you're unable to access your Maya account using your iPhone device. To help you with this, please follow the steps below and see if this will address the issue: • Restart your mobile device. • Please make sure you have a good internet connection and/or cellphone signal. • Update your Maya app to version (2.79.1 and above for Android, 2.45.2 and above for IOS) by going to Google Play or App Store. • Uninstall then re-install the Maya app if all the steps above did not solve the issue. If after following the steps above and the issue is still the same, kindly send us the screenshot of the error message you received so we can check. For your reference, just visit this link: https://support.maya.ph/s/article/Encountered-a-login-error. We appreciate your patience. Summary of Concern: Unable to access the account using iPhone. Action Taken: Advise to try BTS/If same issue send us the screenshot of the error message received. We're sorry to know that you've forgotten your password. To help you with this,please follow the steps below: • You can click on “Forgot Password” link on the app. • Enter your mobile number. • You should receive an email with a link to reset your password. • Follow the instructions in the link. • You should receive an SMS confirming that your password has been changed. • If you weren’t able to enter a recovery email when you registered or in the app, you may also visit https://online.maya.ph/forgot-password and follow the instructions to change your password. And if you didn't receive the notification thru email, check your spam or junk folder. The email may be treated as “junk email” due to your email provider security settings. If after following the steps above and you are still unable to reset your password, kindly send us a message or call our hotline numbers at ( 632) 8845-77-88/Toll Free: 1800-1084-57788/*788 if you are Smart user for further assistance from Monday to Sunday. Let us know if there’s anything else we can do. I see that you're having a duplicate account issue. Please be informed that we only allow one account per user. To fix this, please provide us with the complete details below: • Complete Address: • Account balance to be exact: • Number of Maya Physical Cards linked on the account: • Mobile number to delete: 639350374927 • Willing to forfeit the balance (Yes/No): • Do you have a crypto purchase on your number to be deleted? Yes/No • Do you have a Maya credit balance on your number to be deleted? Yes/No • Do you have a Maya savings on your number to be deleted? Yes/No • Do you have a Buy Now Pay Later on your number to be deleted? Yes/No The deactivation process may take up to 3 business days. Prior to the request, please make sure to use the remaining balance on your account. Once the deactivation has been processed, balance will be forfeited. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We will wait for your response. Thank you for reaching out to us about Maya promo. Kindly provide us the promo link or complete promo title that you're referring to so we can further assist you. To see our ongoing promos, just visit this link: https://www.maya.ph/deals. We will wait for your reply. I see that you want to avail our free Maya card promo. To help you with this, please follow the steps below: Step 1 Download the Maya app to create and upgrade your account – it's free! You only need 1 valid ID. Step 2 On your Savings dashboard, open a Maya Savings account. Step 3 Deposit at least P250 and spend at least P250 on Airtime Load, Bills payment or pay at least P250 using your Maya Card, QR or online payments To learn more, just visit this link: https://www.maya.ph/freemayacard. Feel free to reach us out if you need any more assistance. We'd also appreciate your feedback. Thank you for giving us the mobile number to retain. Please be advised that upgrading your preferred account will help you lift the duplicate restrictions. With this, we suggest you to this link: https://www.maya.ph/upgrade and follow the step-by-step procedures. Feel free to reach out to us if you need any more assistance. We'd also appreciate your feedback. Summary of Concern: Provide the MIN to retain. Action Taken: Advise to upgrade to lift the duplicate restrictions. We're sorry for the late reply and thank you for sending the mobile number to retain. May we know if you can still access this account? If not, please complete the following: • Date of birth: • Complete Address: • Account balance to be exact: • Number of Maya Physical Cards linked on the account: • Mobile number to delete: • Willing to forfeit the balance (Yes/No): • Do you have a crypto purchase on your number to be deleted? Yes/No • Do you have a Maya credit balance on your number to be deleted? Yes/No • Do you have a Maya savings on your number to be deleted? Yes/No • Do you have a Buy Now Pay Later on your number to be deleted? Yes/No The deactivation process may take up to 3 business days. Prior to the request, please make sure to use the remaining balance on your account. Once the deactivation has been processed, balance will be forfeited. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We will wait for your response. I see that you're unable to access your Maya account. To help you with this, please follow the steps below and see if this will address the issue: • Restart your mobile device. • Please make sure you have a good internet connection and/or cellphone signal. • Update your Maya app to version (2.79.1 and above for Android, 2.45.2 and above for IOS) by going to Google Play or App Store. • Uninstall then re-install the Maya app if all the steps above did not solve the issue. If after following the steps above and the issue is still the same, kindly send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. For your reference, just visit this link: https://support.maya.ph/s/article/Encountered-a-login-error. We appreciate your patience. Thank you for sending us the details and we're sorry for the inconvenience this has caused you. Your transaction dated July 31, 2023, amounting to PHP500, was successful on our system. With this, we suggest you to contact the merchant to confirm your payment. Otherwise, you may file a dispute form by downloading it here: https://www.maya.ph/hubfs/PayMayaCares Files/Purchase Dispute Form.pdf and submit a valid ID/s and other additional documents that are stated on the form and send it to disputes-support@maya.ph. Once submitted, kindly wait for an update in your email. Please note that the processing time will take up to 45 days to 200 days. No worries; if we receive your documents on time, we will validate them right away. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We appreciate your patience. Summary of Concern: Subs sent details. Action Taken: Successful transaction/Advise to file a dispute/Processing 45-200 days. We're truly sorry for the delay on your free Maya card promo cashback voucher. To help you with this, please complete the following: • Complete address: • Account balance to be exact: • How many Maya Physical Cards linked on the account: • Date of qualifying transaction with a P250 minimum spend: • Username Created: • Username Creation Date: • Screenshot of the transaction • Reference number of qualifying transaction: • Date ordered: • Reference of Card Ordering: For your reference, just visit this link:https://www.maya.ph/freemayacard. We will wait for your feedback. June to Jul We're truly sorry for the delay on your free Maya card promo cashback voucher. To help you with this, please complete the following: • Complete address: • Account balance to be exact: • How many Maya Physical Cards linked on the account: • Username Created: • Username Creation Date: • Date you deposited at least P250: • Date of qualifying transaction with a P250 minimum spend: • Reference number of qualifying transaction: • Screenshot of the transaction • Date ordered: • Reference of Card Ordering: For your reference, just visit this link:https://www.maya.ph/freemayacard. We will wait for your feedback. Feb to march We're truly sorry for the delay on your Maya card promo cashback voucher, and we're here to help. Please complete the following: • Place of birth: • Date of birth: • Maya wallet balance: • Maya savings balance if there's any • Date of Maya registration: • Date of Savings account opening: • Username Created: • Username Creation Date: • Date you ordered the card: • Reference Number of Card Ordering: • Promo duration: For your reference, just visit this link: https://www.maya.ph/freemayacard. We will wait for your feedback. I see that you're having a duplicate account issue. Please be informed that we only allow one account per user. To resolve this, kindly complete the following: • Date of birth: • Place of birth: • Account balance to be exact: • Number of Maya Physical Cards linked on the account: • Mobile number to delete: 639677589295 • Willing to forfeit the balance (Yes/No): • Do you have a crypto purchase on your number to be deleted? Yes/No • Do you have a Maya credit balance on your number to be deleted? Yes/No • Do you have a Maya savings on your number to be deleted? Yes/No • Do you have a Buy Now Pay Later on your number to be deleted? Yes/No The deactivation process may take up to 3 business days. Prior to the request, please make sure to use the remaining balance on your account. Once the deactivation has been processed, balance will be forfeited. We will wait for your response. Thank you for your interest to join our promo. Kindly provide us the promo link or complete title that you're referring to so we can further assist you To see our ongoing promos, just visit this link:https://www.maya.ph/deals. We will wait for your response. We're truly sorry to know that you did not receive your Steam code, and we're here to help. Kinndly uninstall and reinstall your Maya app to get the latest version 2.79.1 for Android, 2.45.2 for IOS. Once updated, kindly log in to your account and try to check if the gaming pin is available through the Maya app. Here are the steps below: • Go to Shop. Click the icon on the upper right corner of the page to access the Shop Purchase History. • Details of each shop transaction (Processing and Completed) will be shown in this page. If after following the steps above and you're unable to see your gaming pin, please send us a message so we can further assist you. For your reference, just visit this link: https://support.maya.ph/s/article/I-have-a-Shop-transaction-concern-What-do-I-do. Feel free to reach us out if you need any more assistance. We'd also appreciate your feedback. Anger reload We know how important it is for the amount to be credited to your Maya account, and we're sorry for the inconvenience this has caused you. Since it was successful, we suggest you to monitor the account within 2 business days. If after the given time frame, it has not been reversed or added to your account, please contact Gcash and file a chargeback. Thank you for your patience and understanding. Savings anger We know how important it is for the amount to be credited to your Gcash account, and we're sorry for the inconvenience this has caused you. Since it was successful, we suggest you to monitor the account within 3 business days from the date you made the transaction. If after the given time frame you did not receive it, please let us know so we can further assist you. Thank you for your patience and understanding. Within instapay I see that the amount has not yet been credited to your Gcash account, and we're sorry for the inconvenience this has caused. May we know if you've already checked the receipt of the transaction to see if it's correct? If so, kindly provide this trace number (088705) to the bank for checking. Should you have concerns or clarifications, please do not hesitate to let us know. We know how important it is for the amount to be credited to your target bank account as soon as possible, and we're sorry for the inconvenience this has caused you. We suggest you to monitor both accounts. If it has not been reversed or credited after 3 business days from the date you made the transaction, please send us a message so we can further assist you. Thank you for your patience and understanding. Dispute anger We know that it causes hassle on your end. Rest assured that once you submit the following requirements ahead of time, our processing team will validate them and give you feedback. Otherwise, you may reach out to the merchant and ask them for the crediting date of your refund. We know that it is important for the amount to be refunded to your wallet as soon as possible. You may reach out to the merchant and ask them for the crediting date of your refund due to the fact that they should be the one responsible for this issue. On the other hand, please submit a dispute form to dispute-support@maya.ph so they can also validate the transaction. Thank you for your patience and understanding. I see that you're unable to load up your Maya account via BDO. Please be informed that this service is temporarily unavailable until further notice. In a meantime, we suggest you to try other add money channels, just visit this link:https://www.maya.ph/cashin. Feel free to reach us out if you need any more assistance. We'd also appreciate your feedback I see that you're unable to load up your Maya account. Please be informed that you can also pay your Maya credit loan using another Maya user via bills option or through any Smart Padala/ Maya Center agent. When paying, provide your loan account number found in your Maya Credit details and the amount to be paid. Expect your payment to be posted within three (3) business days. With this, kindly contact your source bank and inform them about this matter or you may try other add money channels by clicking this link: https://www.maya.ph/cashin and see if this will address the issue. We appreciate your patience. Summary of Concern: Unable to load up the account need to pay credit loan. Action Taken: Advise to contact the source bank and inform them about this matter or try other add money channels/Educate that they can pay their credit loan using another Maya user account or Smart Padala/Maya center. We're truly sorry for the late reply and the inconvenience this has caused you. May we know if the amount has already been credited to your Maya wallet? If so, please disregard this email. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. Maya credit We know how important it is for you to use your credit loan. No worries; we'll let you know via Maya app once we have updates on your credit access. Feel free to reach us out if you need any more assistance. We'd also appreciate your feedback. Thank you for sending us the details and we're sorry for the inconvenience this has caused you. Your transaction dated August 14, 2023, amounting to PHP595, was successful on our system. With this, we suggest you contact the merchant and ask them for the crediting date of your refund. Otherwise, you may file a dispute form by downloading it here: https://www.maya.ph/hubfs/PayMayaCares Files/Purchase Dispute Form.pdf and submit a valid ID/s and other additional documents that are stated on the form and send it to disputes-support@maya.ph. Once submitted, kindly wait for an update in your email. Please note that the processing time will take up to 45 days to 200 days. No worries; if we receive your documents on time, we will validate them right away. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We appreciate your patience. Summary of Concern: Subs sent details. Action Taken: Successful transaction/Advise to contact them ask the crediting date of the refund or file a dispute/Processing 45-200 days. Irate bayad We know that it's very inconvenient on your end. Please be informed that Bayad Center is our biller partner. No worries; they will give you feedback with regard to the transaction. Thank you for your patience and understanding. We're sorry to know about your unpaid bill using Maya, and we're here to help. Please complete the following for security validation: • Date of birth: • Complete registered address on Maya: • Maya wallet balance: • Date of transaction: • Amount Involved: • Reference Number: • Screenshot of the transaction using Maya For your reference, just visit this link: https://support.maya.ph/s/article/How-do-I-know-if-my-Pay-Bills-transaction-has-been-posted. We will wait for your reply. Update info Thank you for sending us the details. Please submit a scanned copy of your letter of request to docs-support@maya.ph with the following details below: • Old and New Information • Registered Mobile Number • Reason of Request • Attach this Case Number (13731006) with your letter of request • Wet signature over printed name (must match information and signature in ID) • Copy of your valid ID with date of birth and signature. You may check the accepted IDs by clicking this link: https://www.maya.ph/upgrade • Copy of your Marriage certificate • Selfie Picture holding the submitted ID Once sent, kindly wait within 24 hours upon receipt of the complete documents. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We appreciate your patience. Summary of Concern: Subs sent details. Action Taken: Advise to submit the following to docs-support@maya.ph and wait within 24hrs We're truly sorry for the delay on your Maya promo cashback voucher. May we know if you've already checked the promo mechanics and the vouchers section on your Maya app to see if you are eligible and when the cashback will be credited? If so, please send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. For your reference, just visit this link: https://www.maya.ph/freemayacard. We appreciate your patience. Summary of Concern: Maya card promo cashback. Action Taken: Ask if subs already checked the promo mechanics and the vouchers section on their Maya app to see if they are eligible and when the cashback will be credited/If so send us a message or call HL. We're truly sorry for the delay on your referral promo cashback voucher. May we know if you've already checked the promo mechanics and the vouchers section on your Maya app to see if you are eligible and when the cashback will be credited? If so, please send us a message or call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone for further assistance from Monday to Sunday. For your reference, just visit this link: https://www.maya.ph/refer. We appreciate your patience. I see that your recipient's account did not receive the amount you transferred. To help you with this, please complete the following: • Date of birth: • Place of birth: • Exact account balance on Maya: • How many Maya Physical Cards linked on the account: • Bank Name: • Account Number: • Amount Involved: • Reference Number: • Date of transaction: • Screenshot of the transaction In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. We will wait for your reply. I see that your recipient's account did not receive the amount you transferred. Your transaction dated August 26, 2023, amounting to PHP180, was successful on our system. With this, we suggest you to contact the target mobile number to settle the amount. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. We understand that you're unable to load up your Maya account. We found out that your account is tagged as a duplicate account. Please be informed that we only allow one account per user. With this, we advise you to call our customer service hotline at ( 632) 8845-77-88; at our toll-free number 1800-10-845-7788; or at *788 using your Smart mobile phone to fix this issue from Monday to Sunday. To learn more, just visit this: https://support.maya.ph/s/article/What-do-I-do-if-my-PayMaya-account-is-tagged-as-a-duplicate-one. We appreciate your patience. We're truly sorry for the late reply. May we know if the amount has already been settled? If so, please disregard this email. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. I see that you want to apply for Maya personal loan. As of now, is currently in early access and is available to select users for now. You can qualify for a Personal Loan once you've met these qualifications: You are at least 21 to 65 years old You are a Filipino resident You have an upgraded Maya account You’ve been actively using your Maya account for your transactions You'll be notified once you are eligible to apply for Maya Personal Loan. All applications are subject to credit evaluation and receiving a notification to apply for a Personal Loan does not guarantee approval. For your reference, just visit this link:https://support.mayabank.ph/s/article/How-can-I-qualify-for-Maya-Personal-Loan. Let us know if there’s anything else we can do. Thank you for reaching out to us about the 10% interest rate. As of now, the September promo is not yet available. But don't worry. We will keep you posted on our social media accounts. For your reference, just visit this link: https://www.maya.ph/deals/savings/boost-your-interest-up-to-10-pa-when-you-pay-with-maya-2023-june. Feel free to reach us out if you need any more assistance. We'd also appreciate your feedback. We're sorry that you're unable to use Maya as your mode of payment. Please be advised that you can use it as long as they accept Mastercard or Visa card. Otherwise, kindly try other payment method. In the meantime, you can check out all of the details about Maya. Just click this link: https://support.maya.ph/s/. Let us know if there’s anything else we can do. Summary of Concern: Unable to use Maya as mode of payment. Action Taken: Inform subs that it will depend if the merchant accept Mastercard or Visa or try other payment method Within details We're truly sorry to know that you did not receive your refund from Lazasa. We recommend that you to contact the merchant to know the status of the transaction. Without details We're truly sorry to know that you did not receive your refund from Lazada. We recommend that you to contact the merchant to settle the amount. Check if the concerned transaction is still within 45-120 days from the date of transaction. Maya card qualification https://kcportalapp.nac.sitel-world.net/sites/Paymaya/Lists/Announcements/DispForm.aspx?ID=695