Untitled Note

Customer Name: Scott UID: 782115040 InContact ID: 460085935895 Extension #: 101 Main Company number: 4056555767 Best callback number: 4052073089 Email address: Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: text messages and calls should appear for callers as the main company number, not the extension number Troubleshooting: (steps taken to address the issue) assigned the ext 101 as an operator, now the calls and messages are ok agreed to close the case Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y