Untitled Note

Good afternoon, Ximena. I am writing this email to inform you I have explained the whole Shipping Process we are using on the Costa Rican site for the replacement and return of devices to Francisco Moraga so that they can use it on the Nicaraguan site as well. Basically, the process consists on four steps: 1) Create a child case under the case record type: Customer Issue Form. 2) Generate the RMA for the device and paste it on the CIF notes along with the Shipping template. 3) Shipping template: UID: Name of the customer: Callback number: Related Tier 1 Case number: Details or reason for the escalation: 4) Assign the CIF case to the Account Manager and close the T1 case at the end of the call/chat interaction, as usual. As a side note, I want to clarify that this process was handed to me by my mentor, Charles Gianan, when I took the T2/SME training. Best regards.