Untitled Note

UID: 63124704028 RC Phone Number: (801) 874-1940 Customer Name: Josh Cuningham Email Address: tlit@cwa2020.com Description: I cannot log into my account, I put in my password and then it asks to send a text message....then comes up with an error Troubleshooting: Tried again because it has been some time since the last try - Did not receive the message with the code, related case to the outage Resolution: After the info agreed to close the case Ok I see, is it because they don't get the email for the two-factor authentication? This case will be tagged as resolved. At the end of this chat we would be sending out a survey at _____ to get feedback and understand what you liked or prefer or whether we did well overall and/or if we have any opportunity/s that we can improve on as it relates to your experience. This will not take a minute of your time, I really appreciate your feedback. For additional information, please visit the link support.ringcentral.com. You can type in keywords to search for articles you needed. Thank you for choosing RingCentral. Have a great day! Team OUTAGE INC-38268 | Parent Case 18901938 | Customers may experience delays in email notifications. RingCentral Operations teams are investigating possible email notification delays. Customers may experience delays in email notifications. Disconnected email Hello ____, This is Ian. from RingCentral. Your CHAT session was abruptly disconnected. Here's an article that you might want to check to solve your issue: xxxxx Please let us know if you still need assistance by replying to this email. You can also engage us again through CHAT or by calling 888-898-4591 opt.3 For now, the case will be kept open and your account under close monitoring. Should we fail to receive an update from your case will be automatically closed after 24 hours. Regards, Ian RingCentral Technical Chat Support