Untitled Note

Customer Name: Bob Gillespie UID: 572622048 InContact ID:463255447850 Extension #: 533 Company#: 415 956 1900 Best callback number: (415) 956-1900 Email address: bgillespie@bzbm.com Customer's preferred callback time (with timezone): N/A Admin: Y Account Verified: IVR verified Issue: 1) call handling 310 563 8780 > after hours message should be the same as on SF Troubleshooting: 1) created custom answering rule "LA after hours" as requested by the cx and assigned it to the LA IVR for the after hours Recap: Y Support Site provided: Y Survey Spiel: Y