Untitled Note

Caller Name: Dave RC #: 2484758515 Callback Number: (248) 802 6629 Verified Email: DISPATCH@C1EXPEDITE.COM # of DLS: 26 InContact ID: 457162285298 User ID: 62979407008 Case #: 17007891 Account Verified: Y Issue: -activate users Troubleshooting: -assisted cust in activating multiple users through admin portal exts: 801,802, 803, 807, 810, 501, 502 , 504, 506, 555 -cust was able to activate all exts -cust would like to keep case open for testing and other concerns for he cant continue ts now ************************************************ Caller Name: Michelle RC #: Callback Number: 850-224-9008 ext. 119 Verified Email: mankerholtz@harvard-cpa.com # of DLS: InContact ID: 457162321151 User ID: 2159431011 Case #: Account Verified: Y Issue: -Xferred call from Ray (sales) -setup multi site Troubleshooting: -enabled the multi site location thru admin portal -created custome rules -assisted cust in ordering deskphones 17007171 8502021364 2292262241 ************************************************ Caller Name: Chris Brown RC #: 6624298049 Callback Number: 6629121382 Verified Email: chrisbrown@naemotors.com # of DLS: 55 InContact ID: 457162407159 User ID: 378005048 Case #: Account Verified: Y / ext 3000 Issue: -enable fax-to-print feature Troubleshooting: -assisted cust to download the RC phone app through https://apps.ringcentral.com Follow the steps to enable your RingCentral Desktop to automatically print incoming faxes: 1. Log in to your RingCentral Desktop app . 2. Click Settings User-added image icon. 3. Go to Messaging, and then switch ON User-added imageAutomatically print incoming faxes . 4. Under Printers drop-down list, choose the printer where you want your faxes to be printed. 5. Exit Settings. -did test fax / success -case closed ************************************************ Caller Name: Sandeep RC #: 8557107091 Callback Number: (925) 344-6447 Verified Email: sandeepsingh@hardypaw.com # of DLS: InContact ID: 457162458239 User ID: 62976338008 Case #: Account Verified: Y / ext 111 Issue: -fax recipient and notifications Troubleshooting: -confirmed that the faxes to (855) 710-7091 to operator ext 111 -assisted cust in setting up the notifications tab for faxes to email -case closed ************************************************ Caller Name: Bilal Callback Number: 813 340 9639 InContact ID: 457162465607 User ID: 176589040 Case #: Account Verified: Y Issue: -xferred call from Mary (sales) -wants to get an update on the open Troubleshooting: -adv cust that the issue is still unresolved -cust understood 16905140 ************************************************ Caller Name: Demitrious RC #: 8665082559 Callback Number: (646) 799-4095 Verified Email: demitrious.orellano@meettally.com # of DLS: 34 InContact ID: 457162466990 User ID: 971855019 Case #: Account Verified: Y / ext 146 Issue: -RingCentral archiver folder Troubleshooting: -assisted cust in changing the SQ for ext 146 -assisted cust in checking the archivers that the ext is connected to -ext 127 is connected to Google drive and not to dropbox -ext 101 is connected to dropbox -cust is trying to locate if email add gloria.wallner@meettally.com is connected to adropbox acct -cust has top go to a meeting danielle@meettally.com ************************************************ Caller Name: STACY RC #: Callback Number: 8044027615 Verified Email: qx4stacy@gmail.com # of DLS: InContact ID: 457162514940 User ID: 62854101008 Case #: Account Verified: Y Issue: -ext 101 unable to receive sms Troubleshooting: -changed operator ext from ext 1 to ext 101 -did test sms to main number (804) 539-6397 / success -case closed 17010960 (804) 539-6397 ************************************************ Caller Name: Bill RC #: 3192495777 Callback Number: (319) 359-7564 Verified Email: bill@heartlandpathways.com # of DLS: 15 InContact ID: 457162549151 User ID: 62423300006 Case #: Account Verified: Y Issue: -ext 25 is unable to send and receive sms Troubleshooting: -checked the tcr status UID: 62423300006 Company name: Heartland Pathways Inc -not listed -cust said that he filled out the form and already uploaded the tcr form last week -asked cust to re-upload the tcr form / success - ************************************************ Caller Name: Mark RC #: Callback Number: 7146308818 Verified Email: mark@pctccabinetry.com # of DLS: 10 InContact ID: 457162578358 User ID: 63015868008 Case #: Account Verified: Y Issue: -xferred call from Rico (sales) -enable fax-to-print for the main fax number (714) 630-8886 Troubleshooting: -did screen sharing - downloaded the RC phone app thru https://apps.ringcentral.com -signed in as ext 114 -enabled fax-to-print: Follow the steps to enable your RingCentral Desktop to automatically print incoming faxes: 1. Log in to your RingCentral Desktop app . 2. Click Settings User-added image icon. 3. Go to Messaging, and then switch ON User-added Automatically print incoming faxes . 4. Under Printers drop-down list, choose the printer where you want your faxes to be printed. 5. Exit Settings. -customized the email notifications to Include attachment with email -did test fax to (714) 630-8886 / success ************************************************ Caller Name: Jairo RC #: 7607235900 Callback Number: (760) 723-5905 Verified Email: jairo@karenberrios.com # of DLS: 499 InContact ID: 457162722656 User ID: 361527017 Case #: Account Verified: Y / ext 557 Issue: -calls to call queue group ext 2005 are going to voicemail Troubleshooting: -did test call to main number > press 2 > press 4 > rep answered -changed the audio while connecting from custom audio to Acoustic music -did test call / success -case closed ************************************************ Caller Name: Jeanie RC #: 5186762442 Callback Number: (318) 402-0723 Verified Email: msmagicjeanie@gmail.com # of DLS: 1 InContact ID: 457162736394 User ID: 62886952008 Case #: Account Verified: Y / ext 101 Issue: -cust feels like the initial quote before porting in her phone number was incorrect -cust feels like her AM is being untruthful to her regarding the monthly charges -cust request to talk to her AM's manager AM: Sarah Jane Ampongan AM's Manager: Trisha Repuyan Hi Jeanie, this is Racquel with RingCentral Technical support. Manager's Name: Trisha Repuyan Manger's Email: trisha.repuyan@ringcentral.com Case #: 17013491 ************************************************ InContact ID: 457162804261 User ID: 60840878 Case #: Account Verified: Y Issue: -disconnected call from Reyn (sales) -rep was calling the cust but the line got disconnected ************************************************ Caller Name: Max RC #: 9049066007 Callback Number: (407) 733-3183 Verified Email: Max@northfloridasleep.com # of DLS: 1 InContact ID: 457162812706 User ID: 62924539008 Case #: Account Verified: Y Issue: -create IVR Menu for phone number (904) 712-6640 Troubleshooting: -changed the single level ivr to multi level ivr -created custom rule for the main number (904) 906-6007 to route calls to ext 101 -did test call -case closed ************************************************ Caller Name: Miguel RC #: 4805256111 Callback Number: 6029031137 Verified Email: miguel@markrent.com # of DLS: 15 InContact ID: 457162869536 User ID: 64630906 Case #: Account Verified: Y / ext 118 Issue: -call forwarding for phone number (480) 336-2556 -cust would like to have an interrupting message n ext 2 for every 30 seconds for options in pressing 1 to leave a voicemail or 2 to wait for available user to answer the call Troubleshooting: -explained that we have to change the user ext 1 to a diff ext # to be able to create a message-only ext -no changes made (480) 336-2556 2 main number (480) 336-2556 > call queue > interrupt ************************************************ Caller Name: Ciarra RC #: 2084251484 Callback Number: 208 684 0684 Verified Email: hello@functional-beauty.com # of DLS: 1 InContact ID: 457162910463 User ID: 545534048 Case #: Account Verified: Y / ext 101 Issue: -unable to send sms using phone number (208) 425-1484 Troubleshooting: -assigned the phone number (208) 425-1484 from ivr menu to auto-receptionist -cretaed a message-only ext for phone number (208) 425-1484 -cust confirmed that she can now send sms using the phone number (208) 425-1484 -did test call to (208) 425-1484 / success vm -sent email to cust to fillout the tcr form -case closed (208) 425-1484 - Naked Face Medical ************************************************ InContact ID: 457162959005 Issue: -consultation call from Charli (sales) -migrate the phone number (818) 472-5575 from uid 3092028020 to uid 63077415008 Troubleshooting: -changed pod from 5 to 3 -xferred ph # 8184725575 to uid 63077415008 ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************