Untitled Note

Customer Name: Madison in behalf of Anthony Greear UID:697298048 Company number:7345613795 InContact ID:697298048 Extension #:101 Best callback number:7343637290 Email address: woodhavenanimalhosp@yahoo.com Customer's preferred callback time (with timezone): Admin: Y/N yes Account Verified: Y/N yes, IVR verified Issue: not voicemail on afterhours. Troubleshooting: (steps taken to address the issue) Checked after hours on IVR settings, walked Cx on how to configure the voicemail recipient. Callback on 12/21/2022 to check for results. Case: 17018811 ------- Customer Name: Waseem Butt UID: 62980144008 Company number: 5142351444 InContact ID: 62980144008 Extension #: 101 Best callback number: (437) 253-4303 Email address: waseemburt@gmail.com Customer's preferred callback time (with timezone): in 2 hours - 5145181600 Admin: Y/N yes Account Verified: Y/N IVR verified Issue: trying to access 5142351400, 3 more numbers, 514 425 3232 - 514 425 3210- 514 425 3235 / 3220 5144253230; IVR greeting not working correctly, changed of numbers Troubleshooting: (steps taken to address the issue): Changed 3 numbers to the ones Cx wanted, checked IVR, everything set up correctly, made test call and wrong IVR greeting played. Problem with number that may have not gotten ported correctly, waiting for NTD answer. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: