Untitled Note

Main account User ID: 62782856008 Customer Name: Evan Company#: 19493401833 Admin: Y/N yes Extension #: 101 Best callback number: (949) 340-1921 Account Verified: Y/N yes Email address: eroggio@emortgagecapital.com InContact ID: 458608543589 Issue: Port numbers within RC accounts. Cx needs to purchase 2 numbers so we can have 2 seats for the new number Second account 1 # 9496885959 direct line UID: 678595009 Duke Gallo, E Mortgage Capital AM: Nestar Jane Bayron nestar.bayron@ringcentral.com Third account 1 # 9496206090 direct line UID: 2894056044 James Colleran, E Mortgage Capital AM: Jayson Dagohoy jayson.dagohoy@ringcentral.com Troubleshooting: Cx purchased 2 numbers so we will replace them with the numbers on the second and third accounts. I called CERT to close the second and third accounts, but they say we need to ask first their AMs so they can secure the numbers and then transfer them. So created 2 CIF cases for this. Other notes: Recap: Y/N yes Support Site provided: Y/N yes Survey Spiel: Y/N yes ------------------------------------------------------------ Inquiries please post in this format: Case#: UID: Issue: Troubleshooting steps so far:   ----------------------------------------------------------- Add a contact on Sales Force: UID: NAME: PhoneNumber: Email: ----------------------------------------------------------- Account Verified Y/N: How many phones are affected?: Error on the Display Screen: Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: Digital Line: Other Notes: Is the customer on the same location where the phone is?: Internet connection working?: Additional Question -Phone has user extension and DL assigned: Y/N -Customer's internet connection is working: Y/N -Customer is in the same location as the phone is: -Phone is powered ON: --------------------------------------------------------- Hi , Thank you for contacting Ring Central Technical Support, my name is Victor and I am the specialist who is helping you with the issue "-------." Responding to your query, I hope you find this information useful, please respond to this email and let me know if I have completely answered your question, if not I will be happy to continue working with you. Best regards, Victor Chinchilla | 1-888-898-4591 ext: 2241 | Ring Central Technical Support | victor.chichilla@ringcentral.com | Mon-Fri 10:00am to 7:00pm (GMT-6) CST time zone. ----------------------------------------------------------------------------------- Integration Template Name Callback Number: Integrations App/ CRM Third Party or Supported (Y/N): Issue: Steps to Reproduce / Behavior: Screenshots Attached to Case ------------------------------------------------------------------------------------------ Please post CNAM Update here for faster processing. Template UID: Case #: Phone #: CNAM: Provider: (Provider of the number that shows in SCP not RingCentral) ---------------------------------------------------------------------------------------------------