Untitled Note

Aug 3 Wed 1.) 15925219 Case Number - 15925219 Issue: For John_User Template_Assisted by Mira Incontact ID: 195599560503 RC#: 8649071089 User ID: 769070048 Caller Name: John Crivea Email: john@johncrivea.com Callback Number: 8649071089 Account Verified: y sq ext 102 Total # of DL's: 15 Company Name: First Home Equity Sign Up Date: 07/19/2022 Troubleshooting: Meliza from sales transferred the call -was able to speak with cust John -John called in saying that he got an error uploading the user template -call got disconnected || did call cust back at phone number 8649071089- Active ContactID: 195599587490 -continue with ts -walk through cust in uploading the user template -informed cust to add the unassigned ext to user extension before uploading template - cust successfully upload template -no other issue raised during the call -asked permission to close the case cust agreed -will send email intervention before closing the case Notes: Active ContactID: 195599560503 - Melissa from Sales - import extension - template -15925219 https://v.ringcentral.com/join/392610507 **OUTBOUND CALL** CASE NUMBER - 15697365 -did call cust back at phone number (212) 704-6500|| Active ContactID: 195599616347 -no response from cust - will endorse to cnr *************************************************** 2.) 15925859 CASE NUMBER - 15925859 Issue: For Steve_Not Receiving Calls_Assisted by Mira Incontact ID: 195599622757 RC#: 5407795053 User ID: 62937378031 Caller Name: Steve Willson Email: Swillson@sanfordfederal.com Callback Number: 5407795053 Account Verified: y sq ext 104 -admin Total # of DL's: 80 Company Name: FAR Stafford Sign Up Date: 12/08/2021 Troubleshooting: Steve called in saying that ext 274 is not receiving calls - it goes directly to vm -enable the user ext for desktop and mobile app -cust did make a test call and confirmed that it is working now -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel - satisfied Notes: Active ContactID: 195599622757 ************************************************* 3.) 15926304 CASE NUMBER - 15926304 Issue: For David_Provisioning_Assisted by Mira Incontact ID: 195599669460 RC#: 9728107975 User ID: 415428048 Caller Name: David Garrison Email: david@advantagewastedisposal.net Callback Number: 9728107975 Account Verified: y sq admin Total # of DL's: 5 Company Name: Advantage Waste Disposal LLC Sign Up Date: 03/29/2022 SN: 805E0C5F11A0 Make and Model: Yealink SIP-T57W DL: (972) 996-6950 Troubleshooting: David called in saying that he needs assistance with Yealink phone -assigned the phone to ext 107 Candice Rhode -reboot the phone -cust said that there is a dial tone -cust can make and receive calls - no other issue raised during the call -asked permission to close the case cust agreed -csat spiel satisfied Notes: Active ContactID: 195599669460 Yealink *************************************************** 4.) 15702827 CASE NUMBER - 15927139 Issue: For Leah_Refund for CCP_Assisted by Mira Incontact ID: 195599694518 RC#: 9017269300 User ID: 665672020 Caller Name: Leah Bruce Email: leah@colorsagency.com Callback Number: 9013596825 Account Verified: y sq - admin Total # of DL's: 2 Company Name: Colors Sign Up Date: 06/24/2015 Troubleshooting: Leah called in saying that she was charge $24.91 for ccp -cust provide the case number 15702827 -was able to check that cust has no no toll free || no overage for sms || international calling disable -consulted FS Greg will need to ask approval from TL for refund $24.91 Notes: Active ContactID: 195599694518 - charge case number 24.91 - Calling Credit Package no toll free || no overage for sms || international calling disable 5341082001 - A-1225204 *************************************************** 5.) 15927786 CASE NUMBER - 15927786 Issue: For David_RC App_Assisted by Mira Incontact ID: 195599761401 RC#: 5124212670 User ID: 2090490011 Caller Name: David Featherston Email: davidf@whitleysiddons.com Callback Number: 5124212670 Account Verified: y sq ext 106 Total # of DL's: 4 Company Name: Whitley