Untitled Note

08:00am 09:45am OFFICE 100 09:45am 10:00am Break 10:00am 12:00pm OFFICE 100 12:00pm 01:00pm Lunch 01:00pm 03:00pm OFFICE 100 03:00pm 03:15pm Break 03:15pm 05:00pm OFFICE 100 called back cust 427580692233 / no ans left a VM (608) 690-3089 Incontact Id : 427580652183 Name : Mauro RC # : (770) 455-0000 CB # : (770) 777-6666 UID : 2527847008 Email : maurofilipo21@gmail.com DL : Account Ver: Y Issue: Cust called in saying caller id number is not the main line TS: checked ext 101. it is set to primary number not the main line (770) 777-6666 asked cust to do test call/ success cust wants to know how to use whatsapp edu cust to call whatsapp and gave developers email but edu cust that its not a 100% guarantee that they would be able to help. devsupport@ringcentral.com set PIN for VM 741776 asked cust to do test on VM messages/ success issue resolved. Incontact Id : 427580692233 Name : Brooke RC # : (646) 809-8856 / 8856 CB # : (646) 809-8856 UID : 62426899023 Email : bpipkin@sabcap.com DL : Account Ver: Y Issue: cust called in to assign a device on an ext TS: 9124 / (646) 357-3283 FCH2248d583 / Cisco 8861 swapped device. asked cust to reboot device. asked cust to do test call/ success. issue resolved. Incontact Id : Name : RC # : 1530432905 CB # : UID : 27036298064 Email : DL : Account Ver: Issue: TS: Incontact Id : 427580732200 Name : Sayfur RC # : (678) 505-7899 CB # : (678) 367-3397 UID : 62851862008 Email : info@top1limousine.com DL : Account Ver: Y Issue: Cust called in about adding a number and setting account. TS: walked cust on call forwarding. walked cust in adding a new number. walked cust in setting up call greeting. changed company main number and ext 101 number. walked cust in Voicemaker.in for call greeting. issue resolved. (678) 466-6669 (678) 666-4555 Incontact Id : 427580853111 Name : josh / RC # : (980) 890-7640 CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 427580963218 Name : Bruce Hulse RC # : (201) 253-1574 CB # : (201) 253-1574 UID : Email : DL : Account Ver: LIBERTY SCI CTR Issue: cust called in about ext TS: 1362 UID: 62899382028 TN: (201) 253-1362 Carrier: LEVEL 3 COMMUNICATIONS LLC - NJ ( 4804) CNAM: LIBERTY SCI CTR (732) 852-4498 matthew.klein@ringcentral.com kharley@lsc.org;kbaumgartner@lsc.org;hstankavish@lsc.org;AHusbandryStaff@lsc.org;sdegro@lsc.org Incontact Id : 427581138862 Name : Tuan RC # : (714) 831-5150 CB # : (714) 831-5150 UID : 607790048 Email : tuan.le@onyglo.com DL : Account Ver: Y Issue: Cust called in about assigning number and activating conference a phone TS: (619) 860-1665 0004F2F84985 cust wants to change number to 7148313414 asked cust to reboot device. asked cust to do a test call/ success. issue resolved. Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: