Untitled Note

For Daniel | Call Forwarding | Assisted by Armina Incontact ID: 196231581919 RC #: 8446744824 UID: 367030040 Sign-Up Date: 01/21/2021 Name: Daniel Callback #: 2137762706 Email: mshitch@mshitch.com Account Verified Y/N: Y Total Account DLs: 1 Issue: Customer called in saying her external number are not receiving the RC calls. Troubleshooting What number is being dialed? 8446744824 To what number calls should be forwarded? (213) 935-5665 Check the call forwarding setup While I'm checking on the call forwarding setup customer keeps on changing it so while we are trying to do a test calls are being forwarded to the voicemail because customer keeps on changing the settings and the changes is not being save then Call got disconnected called cx back cx not contacted left vm sending email Issue Resolved w/Testing Y/N: Gained agreement Y/N: CSAT Spiel Provided Y/N: CSAT Prediction: Existing Open Cases Y/N: New/On Hold Implem Y/N: