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Caller Name: Narish RC #: Callback Number: 2018882778 Verified Email: sales@hmijewelry.com # of DLS: 15 InContact ID: 429526508779 User ID: 177911048 Case #: Account Verified: Y Issue: -xferred call from Angela (sales) -provision 2 Yealink phones Troubleshooting: -added 2 digital lines: (585) 625-6901 ext 117 (585) 565-8035 ext 118 -assigned the phones to the following: LINE: (585) 625-6901 ext 117 SN: 805E0CD93B3F MODEL: Yealink T33G Gigabit Business Phone LINE: (585) 565-8035 ext 118 SN: 805E0CD9372B MODEL: Yealink T33G Gigabit Business Phone -did test call -case closed ************************************************ Caller Name: Will Shaw RC #: 610 660 4910 Callback Number: (484) 278-2657 Verified Email: wshaw@radiusglobal.com # of DLS: 51 InContact ID: 429627565912 User ID: 3388374020 Case #: Account Verified: Y Issue: -assign phones to user extensions -create new users for the deskphones Troubleshooting: -assigned phones LINE: (212) 301-2814 ext 2814 SN: 4825670A17DB MODEL: Polycom VVX 350 Business IP Phone LINE: (212) 301-2826 ext 2826 SN: 4825670A16A7 MODEL: Polycom VVX 350 Business IP Phone LINE: (212) 301-2818 ext 2818 SN: 4825670A16F2 MODEL: Polycom VVX 350 Business IP Phone LINE: (212) 301-2801 ext 2801 SN: 4825670CA3E4 MODEL: Polycom VVX 450 Business IP Phone with 1 Expansion Module LINE: (212) 301-2802 ext 2802 SN: 4825670CA422 MODEL: Polycom VVX450 Business IP Phone - cb #: (888) 505-7773 ext 180 cb icid: 429627701258 -no answer / left vm / sent email Hi Team, Good day! I understand that the monitors seemed to have damaged screens. However, I stand myself that I, nor anyone at home, did not do anything that may cause the damage on the monitor. I was about to render RDOT on Sunday when I turned on the computer and saw black shadow on the upper left. I called IT and talked to Sir Harold to report the issue. Sir Harold tried to remotely access my computer but was not successful because the approval goes to the dark shadow which I can click on. We then agreed to replace the primary monitor and use the secondary monitor while waiting for the replacement. I plugged in the secondary monitor which I was not using for one year because it is too big and to avoid high electricity consumption. When the monitor turned on, the screen seems to be cracked with no physical damage nor dents at all. I called IT again and talked to Sir Maynard. He asked me to plug in the primary monitor again and the screen had changed to somewhat like cracked screen when there is no physical damage at all. I do not have any idea how this happened to the monitors and I am confident to say that nothing hit those monitors, hence, I cannot pay for something that I have not done intentionally nor with consent. Thank you, Racquel Layos 64167FDE7C1C 17de ************************************************ Caller Name: Maria RC #: 15105235272 Callback Number: (510) 523-5272 / 510 523 5204 Verified Email: mlopez@mllawllp.com # of DLS: 4 InContact ID: 429627678949 User ID: Case #: Account Verified: Y Issue: -turn off custom rule for ext 101 -disable ext 103 Troubleshooting: -admin portal > ext 101 > call handling > custom rule > turned off the 2 custom rules -disabled ext 103 -discussed the call routing of each ext -did test call -case closed cb #: (404) 565-4993 cb icid: 429627738634 -spoke with Meagan -enabled automatic call recording for ext 135, ext 116 and ext 121 -adv cust to remove the HubSpot extension from the Microsoft edge then logout of the RingCentral app -re-added Hubspot extension to Microsoft edge then logge back in to Hubspot and RingCentral app -sched a callback after 30 mins to 1 hour cb #: (404) 565-4993 cb icid: 429627875298 -spoke with Meagan -cust said that everything seems to be good in her hubspot now -cust can do the click to dial feature and can see the logs of the other users -case closed ************************************************ Caller Name: Kenny RC #: Callback Number: (435) 216-4814 Verified Email: urbanautopartsus@gmail.com # of DLS: InContact ID: 429627784416 User ID: 62803475008 Case #: 16385141 Account Verified: Y Issue: -xferred call from Manilyn (sales) -ext 102, ext 103 and ext 105 are not able to send and receive sms Troubleshooting: -created telco ops case 16385164 to enable sms feature for the phone numbers below: (435) 522-3363 (435) 522-5514 (435) 522-3354 -upudate user name for call queue group ext 1 cb #: (435) 216-4814 cb icid: 429627879673 ************************************************ Caller Name: Belinda RC #: 19319944802 Callback Number: Verified Email: bodom@averittexpress.com # of DLS: 36 InContact ID: 429627811597 User ID: 2082870011 Case #: Account Verified: Y Issue: -create multiple sites Troubleshooting: -changed the single level ivr to multi level ivr -added a new site for the Roanoke site (ROA) -assisted cust in assigning users to site enterprise acct manager Phone Number: (931) 994-4802 cb #: (302) 367-7693 cb icid: 429627961326 -spoke with Vince -cust requested a c allback at 7:00 pm est ************************************************ Caller Name: Alison RC #: Callback Number: 8509312253 Verified Email: alison@cavaandcakes.com # of DLS: 1 InContact ID: 429627963277 User ID: 627662009 Case #: Account Verified: Y Issue: -xferred call call Nessy (sales) -change phone number of ext 101 Troubleshooting: -swapped the phone number (850) 777-3462 to the main number (850) 931-2253 cb #: (630) 855-9870 cb icid: 429627978650 -spoke with Chris -cust said that they decided to get a professional voice recorder -cust has script for the ivr greeting for the phone number (309) 216-6143 -did text to speech for the ivr prompt of ext 1149 -forwarded the calls of (309) 216-6143 to ivr menu ext 1149 -added call queue members -did test call -cust requested a callback tomorrow at 11 am EST Thank you for calling Bullis and Sundberg Insurance Agency, a proud member of Arachas Group, working as one to offer the best solutions to meet every stage of business and life. Please listen carefully as our menu options have changed. If you know your party’s extension, you may dial it at any time. For Business or Commercial Farm Insurance Press 1. For Medicare, Individual Health, or Life Insurance Press 2. For Group Benefits Press 3.For Home, Auto or any other personal insurance Press 4. To hear these options again press pound. To reach the operator press 0. Remember you cannot bind, alter, or terminate coverage by leaving a voice mail message. ************************************************ Caller Name: Natalie RC #: 12485095184 Callback Number: (312) 858-4931 Verified Email: nschmidt@rubixhealthcare.com # of DLS: 7 InContact ID: 429628034667 User ID: 146084045 Case #: 16388344 Account Verified: Y Issue: -update outbound caller id name Troubleshooting: -updated the outbound caller id name of all phone numbers in the account to CARECOORDINATOR -register phone number to mitigate the spam tagging AT