call 11/22/2022

Case ID: 16785810 Incontact ID: 455986166044 RC#: 6178482604 User ID: 1539876027 Caller Name: Britney Couture Email: bcouture@vi-leon.com Callback Number: 9783607670 Account Verified: Y Admin/User: Boss extension 101 Issue: -caller is calling on behalf of her boss -phone number of company is showing as "potential spam" when doing sales team are doing outbound to client - company has 7 lines, 5 of them are showing same error while 2 are brandnew line and it's not showing the error Troubleshooting: -advised caller to contact the provider of their clients to mark their phone number as not spam -attempt to provide the option of changing number but caller ask if there's a way to register their phone number to big carriers -walkthrough the caller to support.ringcentral.com to search the option for registering the number to some carriers (open options) -advised caller to follow those instruction -Caller agreed logging the comment to the correct case number "Open Options for Users When Phone Number is Mistakenly Flagged as Spam, Junk, Fraud or Scam call | RingCentral Contact Center" ------------------------------------------------------------------------------------------------------------- Case ID: 16786458 Incontact ID: 455986266991 RC#: 8005895592 User ID:164409035 Caller Name: Tommy Email: tommy@springwellswater.com Callback Number: 3863167310 Account Verified: Y Admin/User: 101 Issue: -using ring central for google -line is not working for specific user only > Michael ext 118 - error" webphone is unavailable" -25 mins since last time happen -caller said that he already checked our online support website -caller said that he already made sure that the microphone is enabled or granted on the settings of the browser -caller already checked and made sure that the settings for audio is enabled as well on ring central google Troubleshooting: -confirmed steps, caller said that he already made sure that the microphone is enabled or granted on the settings of the browser -confirmed steps, caller already checked and made sure that the settings for audio is enabled as well on ring central google -RingCentral app > settings > notifications and audio > headset controls > On -advised Michael to turn off headset controls - -still the same error -advised caller that case will be escalated to Integrations Team -caller said that it works now after the specific user did an update to the headset itself -All good/working ------------------------------------------------------------------------------------------------------------- Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ------------------------------------------------------------------------------------------------------------- Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ------------------------------------------------------------------------------------------------------------- Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ------------------------------------------------------------------------------------------------------------- Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ------------------------------------------------------------------------------------------------------------- Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ------------------------------------------------------------------------------------------------------------- Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: ------------------------------------------------------------------------------------------------------------- Incontact ID: RC#: User ID: Caller Name: Email: Callback Number: Account Verified: Y/N Admin/User: Issue: Troubleshooting: