Untitled Note

FOR QUICK QUESTIONS ISSUE: cx receives an email from her carrier asking for ringcentral to send a document and then the PIN UID: 62927762031 FOR RESOLVED CASES CASE #: 16824532 ISSUE: cx receives an email from her carrier asking for RingCentral to send a document and then the PIN, call got disconnected before suggesting to put 0000 for the PIN, follow-up email was sent. ISSUE RESOLVED: no SURVEY SPIEL: no Customer name: Violet UID: 62927762031 InContact ID: (281) 405-0354 Extension #: 101 Best callback number: (281) 405-0354 Email address: vcarpio@carpioagency.com Customer's preferred callback time (with timezone): N/A Admin: yes Account Verified: yes Issue: cx receives an email from her carrier asking for RingCentral to send a document and then the PIN Troubleshooting: (steps taken to address the issue) call got disconnected Recap: no Support Site provided: no Survey Spiel: no