Untitled Note

Template for cases Customer Name:Zaffar Igbal UID: 2189966014 Company number:9286085518 InContact ID: 2189966014 Extension #: 101 Best callback number: 9282511200 Email address: ziqbal71@gmail.com Customer's preferred callback time (with timezone): Admin: Y/N y Account Verified: Y/N y Issue: Incoming faxes going to the wrong extensions, deleted number. 103 not sms 6638 103, 8848, fax num 4610 ext 103, 6638 just for sms, 928 318 6638 replace 105. (928) 846-5138 Troubleshooting: (steps taken to address the issue) Walked the customer to user settings for him to change the fax number for the extensions; recovered deleted number and changed it for an existing one (ext 105); updated mails on user extensions. referred to KBID 94199, 81009, 79966, 77383 Recap: Y/N y Support Site provided: Y/N y Survey Spiel: Y/N y Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Template for cases Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N