Untitled Note

====================== CaseID: 14113869 Incontact ID: 193454049025 RC#: 9043106731 User ID: 62824077031 Caller Name: Summer Email: summer@aigetaways.com DL: 3 Callback Number: Account Verified: Yes Admin/User: Admin Issue: Cx seeking assistance to create a customer rule for one of their extension Troubleshooting: Signup date: 10/20/2021 Assisted cx how to create the rule from their Online account Cx wanted to follow the same rule Test Call (904) 310-6731 Contact ID: 193454085931 VM Test Call (904) 310-6731 Contact ID: 193454090379 Test Call (904) 310-6731 Contact ID: 193454118155 Call went through after changing the user hrs of Lories Ext Call got DC / Call back Customer Contact ID: 193454120197 Was able to get back to customer Chnage the back the Sched of Lorie to 3-6 pm Custom Answering Rule- activated Lories Friday Sched and edited the date Test Call (904) 902-7872 Contact ID: 193454130140 Went to VM Reiterate the User Hours of extension will be prioritize. Even if we forwarded the calls it will still be denied based on their schedule. As per cx they will just play around with the settings and will call us back ====================== Contact ID: 193454142833 OB Call VM OB Call - 5412640547 Contact ID: 193454144908 Contacted customer back for further assistance Change the settings in Call Handling