Untitled Note

Campaign Name: RingCentral Main Customer Service Contact ID: 455784761108 Date and Time: 11/16/2022 7:01:45 AM Reason for Call: call_report Nov 16 Thursday 1.) Issue: For Beth_Provisioning_Assisted By Mira Scott Call Campaign Name: LNP Requests Direct Contact ID: 455784721732 Date and Time: 11/16/2022 6:16:54 AM Reason for Call: Incontact ID: RC#: 6106781015 User ID: Caller Name: Email: Callback Number: Account Verified: Total # of DL's: Company Name: Sign Up Date: Troubleshooting: Notes: Scott Call Campaign Name: LNP Requests Direct Contact ID: 455784721732 Date and Time: 11/16/2022 6:16:54 AM Reason for Call: ****************************************************************************** 2.) 16750262 CASE NUMBER - 16750262 Issue: For Melvin_2Factor Authentication_Assisted By Mira Campaign Name: RingCentral Main Customer Service Contact ID: 455784737465 Date and Time: 11/16/2022 6:35:30 AM Reason for Call: Incontact ID: 455784737465 RC#: 8507863446 User ID: 62641367031 Caller Name: Melvin Murphy Email: melvin.murphy@smartcop.com Callback Number: 8503900195 Account Verified: y sq admin Company Name: Smartcop Sign Up Date: 08/06/2020 Troubleshooting: Melvin called in saying that he needs to switch the authentication to his sms instead of email -informed cust that 2fa disabled permanently -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel satisfied Notes: unable to receive to email - melvin.murphy@smartcop.com *************************************************************************** 3.) 16750425 CASE NUMBER - 16750425 Issue: For Loretta_Email Change_Assisted By Mira Campaign Name: RingCentral Main Customer Service Case Number: Extension: Contact ID: 455784746303 Date and Time: 11/16/2022 6:47:42 AM Reason for Call: email Incontact ID: 455784746303 RC#: 2079047972 User ID: 2476143012 Caller Name: Loretta Email: brooksgaragesince1934@gmail.com Callback Number: 2074543688 Account Verified: y sq admin Company Name: BROOKS GARAGE Sign Up Date: 07/31/2015 Troubleshooting: Loretta called in saying that she would like to change the email to brooksgaragesince1934@gmail.com -changed email to brooksgaragesince1934@gmail.com in admin portal -no other issue raised during the call -asked permission to close the case cust agreed -csat spiel satisfied Notes: brooksgarage34@gmail.com - brooksgaragesince1934@gmail.com ********************************************************************* 4.) 16750900 CASE NUMBER - 16750900 Issue: For Alexis_Missed Calls_Assisted By Mira Campaign Name: RingCentral Main Customer Service Contact ID: 455784773187 Date and Time: 11/16/2022 7:07:39 AM Reason for Call: voicemail Incontact ID: 455784773187 RC#: 3233704773 User ID: 63084247028 Caller Name: Alexis Email: info@humanoco.com Callback Number: 4152347895 Account Verified: y sq admin Company Name: Humano Co Sign Up Date: 09/17/2021 Troubleshooting: Alexis called in saying that she needs assistance with ext 109 -cust said that extension 109 keeps on getting missed calls -updated E911 address -cust said that user ext 109 is not available at the moment for ts -cust requested a call back to ts with the user ext 109 -informed cust that will endorse the case to ORT CASE NUMBER - 16750900 User ID: 63084247028 Caller Name: Tommy Sanz Callback Number: 3235465538 Timezone: PST - available from 10AM PST onwards Reason why open: ext 109 is not available at the moment for ts -user extension 109 is not getting incoming call notifications Notes: rc users ext 109 - having number - he missed calls sometimes rc app never ring (323) 546-5538 ext 109 1601 Geary Road Walnut Creek CA 94597 CASE NUMBER - 16750900 User ID: 63084247028 Caller Name: Tommy Sanz Callback Number: 3235465538 Timezone: PST - available anytime today ***************************************************************************** 5.) 16751184 CASE NUMBER - 16751184 Issue: For Matt _User Extension_Assisted By Mira Incontact ID: 455784819937 RC#: 3369969955 User ID: 62721136007 Caller Name: Matt Smith Email: Matt@ccincnc.com Callback Number: 9105389366 Account Verified: y sq ext 202 admin Company Name: Connor