Untitled Note

224614327809 - General 224614575505 - 224614794142 ======================================= Incontact ID: 224614838158 RC Number: 4107681517 Caller's Name: Ramat UID: 255181041 Callback Number: Email: admin@agmgmt.onmicrosoft.com Number of DL: 86 PID: 17254 Troubleshooting: Call transferred from different department Per partner, one of the queues call forwarding seems not to be working as it goes to a different voicemail box Walked him through on the portal to configure the IVR menu Ext. 1010 where all calls from the queue during after hours are forwarded to. Per partner, there's no designated voicemail box for Southgate Walked him through on the portal to create a message only extension for southgate and set up its settings Configured the IVR menu key press #3 Partner did a test call - Ok Partner requested to activate the message only ext. 820 Setup a temporary password -- Southgate2022! Walked h call queue > vm 4107681517 Resolution: Close Case: Promoted Support Site: