Untitled Note

Customer Name: Lauren Adams UID:258316023 Company number: 8886449357 InContact ID:258316023 Extension #: 109 Best callback number: (469) 505-8507 Email address: liaison@pulmonicsplus.com Customer's preferred callback time (with timezone): Monday 5, 8am CST Admin yes Account Verified: Y/N yes Issue: #TCR: SMS Compliance and Campaign Registration Troubleshooting: (steps taken to address the issue) Checked internal Google drive document, company not showing on any tab. -Advised her on how to fill the form, provided information about the estimated 10 days, and why TCR will help her business. -Sent email with TCR sample. -No more problems -EOC. -- Customer Name: Robbie Sosna UID: 62881700008 Company number: 5619834379 InContact ID: 62881700008 Extension #: 101 Best callback number: (305) 363-5900 Email address: robbie@98bucksocial.com Customer's preferred callback time (with timezone): CST Admin: Y/N yes Account Verified: Y/N yes IVR Issue: #TCR: SMS Compliance and Campaign Registration Troubleshooting: (steps taken to address the issue) - Checked internal Google drive document, TCR form received on 12/16/2022. -Status rejected; rejected code (14)- Three (3) Unique Sample SMS are required. -Informed customer about this error code and the necessity to fill every part of the form. -Call disconnected, will send email with TCR sample and explanation. -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: -- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: --- Customer Name: UID: Company number: InContact ID: Extension #: Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N Case: