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Customer Name: Jacqueline Best callback number: 9737064213 Customer's preferred callback time (with timezone): 3PM EST Email address: healinghands235@gmail.com Problem: the phone just ring then disconnect Steps to Reproduce: Behavior: Expected Behavior: Additional Notes: customer tried disconnect and reconnect the cord Type of QoS issue: Internet service provider: Network hardware information Modem make and model: NA Router make and model: NA Switch make and model: NA Attached devices to the network # of hardwired computers: 5 # of Wi-Fi devices: 5 # of IP telephony phones: 2 Affected devices User extension : 103 Serial number : 805E0C6778B4 Phone model: Yealink T42S Gigabit Business Phone Any programs or devices that may generate internet traffic: IP Cameras or DVRs that have video streaming capabilities: Speedtest results Ping: NA Download speed: 52.3MBPS Upload speed: 46.1MBPS Additional information Date the issue started: last 2 weeks Were there changes on the network before this issue started? : none Call Samples: Called from: yealink phone 9737728006 Called to: cellphone number 9737064213 Date and Time: 04/05/2022 1:12 PM Actual Behavior: Result: it just ring and disconnect Expected Behavior: Session Logs: Called from: cellphone number 9737064213 Called to: yealink phone 9737728006 Date and Time: 04/05/2022 1:12 PM Actual Behavior: Result: it ring and call went through Expected Behavior: Session Logs: Called from: yealink phone 9737728006 Called to: cellphone number 9737064213 Date and Time: 04/05/2022 Actual Behavior: it ring | it connects | customer can hear from the receiving phone but not on the Yealink phone Result: it ring | it connects | customer can hear from the receiving phone but not on the Yealink phone Expected Behavior: Session Logs: "