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Customer Name: Rick Extension #: 101 102 Best callback number: Email address: Issue: Customer's preferred callback time (with timezone): Admin: Account Verified: InC: Issue: Troubleshooting: Recap: Support Site provided: Survey Spiel: New phone. 561 903 0553 HE PAID FOR the vanity 800 799 5907 Rick No dial phone The phone has no dial tone. The Status order in progress. They assigned him a password They don't find the option to activate WIFI for the phone. "Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: Date is incorrect, phone user Extension Number in Issue: 101, 102 (Provide all that applies) Serial Number of the phone: 482 567 157220 Make and Model: Polycom VVX Digital Line: (561) 903-0433 Other Notes: Is the customer on the same location where the phone is?: Y Internet connection working?: Customer tried to plug the phone number direclty but didn't work. Additional Question -Phone has user extension and DL assigned: Y/N Y -Customer's internet connection is working: Y/N Y -Customer is in the same location as the phone is: Y -Phone is powered ON: " Y