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OB call - 7143728282 Contact ID: 428405641708 Left VM CaseID: 16169228 Incontact ID: 428405641218 RC#: 14245221387 User ID: 157020026 Caller Name: Justin Email:dispatch@manamisinc.com DL: Callback Number: Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Troubleshooting: Conducted test SMS from RC account and its working but from other provider both outbound and Inbound are not working Outbound and Inbound SMS issue from other provider. Escalated to telco ops to re-provision the number - 16169649 Ob call - (424) 522-1383 Contact ID: 428405673961 Went to VM Consulted with Telco Ops and was advised number was ported out today Consulted with NTD and confirm the number was ported out just today; advised customer to send an email to ntd.helpdesk@ringcentral.com for them to further investigate if this is a slamming issue. Cx confirmed with their management and was told they do initiate the port out. As per cx the case can now be closed Recap CSAT Support Site ============================= CaseID: 16170523 Incontact ID: 428405723997 RC#: 16165416099 User ID: 211295020 Caller Name: Jessica Email: jessarraut@gmail.com DL: Callback Number: (616) 502-4138 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Phone Offline Troubleshooting: Cx transfer to a new location with a new ISP provider Devices are not acquiring an IP Address. Previous rep advised they need to get a new phone Advised based on investigation this is not an issue yet with the phone but possible network settings only recommended to consult with the ISP and provide our recommended settings Email sent to customer Keep case open for monitoring Recap CSAT Support Site OB call - 715) 690-1903 Contact ID: 428405764866 Cal cx and confirmed we can now closed the case and they will just call us back if they need any assistance aince it appears the issue is with their 3rd party paging system. ============================= CaseID: 16148994 Incontact ID: 428405763260 RC#: 13212331445 User ID: 534117048 Caller Name: Jose Email: DL: Callback Number: Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Incoming Call Inquiry Troubleshooting: Educate cx how their calls are being handled Advised previously it was directly to their extension but now it is to the call queue Educate cx the benefits of the call queue Cx decided not to use the call queue and just rout it to their extension Change the setting of the Auto receptionist Test call - 321) 233-1445 Contact ID: 428405797443 Leave VM Change the call forwarding settings Test call - 321) 233-1445 Contact ID: 428405801329 Identify the limitations with the RC app to RC App forwarding Cx understand Requested to speak with their AM to possibly downgrade the package Escalated to AM - 16171304 Case Closed Recap CSAT Support Site Not getting messages OB call - (616) 502-4138 Contact ID: 428405833877 call back customer as per cx request Cx managed to get IP Address - 192.168.1.7 after the ISP fix the Network issue Conduct remote session Factory reset the phone Apply the prov server string pp.ringcentral.com/pp Device is now registered Device Polycom VVX 500 Color Touchscreen Phone Serial Number: 0004F2AD500F Assigned Type: User Phone Status: Online Last Registration Date: 08/31/2022 9:12 AM Case Closed Provisioning Counter: 1604 ============================= OB call - 8475092082 Contact ID: 428405892997 Left VM ==================== CaseID: 16172740 Incontact ID: 428405885925 RC#: 18136064460 User ID: 62655458007 Caller Name: Darleene Email: DL: 17 Callback Number: 5704301633 Time Zone: Account Verified: Y Admin/User: 116 Provided Estimated Timeframe: Issue: Incoming Call issue As per cx it goes directly to VM Troubleshooting: Checked the current call forwarding setting and extension settings Test Call - (813) 606-4104 Contact ID: 428405905210 Left VM Checked the session logs - IP Device is not registered Advised cx to uninstall and re-install the application from their Iphone need to end the call and call back customer OB call - 5704301633 Contact ID: 428405915301 Contacted cx Guided cx how to sign in again to the application OB call - (813) 606-4104 Contact ID: 428405946596 call got connected OB Call - (813) 606-4104 Contact ID: 428405948372 Confirmed working Case Closed Recap CSAT Support Site VM ============================= CaseID: 16173466 Incontact ID: 428405943618 RC#: 19078682780 User ID: 353094048 Caller Name: Eli Email: DL: Callback Number: 9076028453 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Cisco Device Inquiry Troubleshooting: Advised that Cisco CP 8851 does not support WIfi Advised if they want to use Wifi they can purchase the Cisco 8861 Advised cx about the sidecar compatibility using the link below. https://support.ringcentral.com/article/Cisco-8861-Supported-Sidecars-RingCentral.html Guided cx how to purchase a new device Case closed Recap CSAT Support Site CP8851 Provisioning Counter: 1580 Date Added: 04/05/2022 1:39 PM First Registration Date: 04/08/2022 1:03 PM Last Registration Date: 06/16/2022 3:04 AM ============================= CaseID: 16175327 Incontact ID: 428406086203 RC#: 17144346200 User ID: 600189040 Caller Name: Keith Email: Keith@habitatoc.org DL: 50 Callback Number: 7143970349 Time Zone: Account Verified: Authorized Caller Admin/User: Y Provided Estimated Timeframe: Issue: Re-assign Deskphone Troubleshooting: Reassign the deskphone from Ext 235 to 513 Guided cx how to assign phone to extension Device Polycom VVX 250 Business IP Phone Serial Number: 64167FFF3131 Assigned Type: User Phone Status: Online Tested working Recap - Y CSAT- Y Support Site - Y 6416FFF3131 ============================= OB call - 13375608000 Contact ID: 428406146148 Call back customer for further asisstance Cx managed to upgrade the firmware and now the SIP Manual settings are available Manual provision the phone Device Existing Phone Serial Number: N/A Assigned Type: User Phone Status: Online OB call - 3375774684 Contact ID: 428406165299 call back cx to reassign the phone to his extension Provision again the phone manually Device Existing Phone Serial Number: N/A Assigned Type: User Phone Status: Online Tested working case Closed ======================================== CaseID: 16176095 Incontact ID: 428406178209 RC#: 18886811351 User ID: 62879541031 Caller Name: Bianca Email: vianca@@suretyautogroup.com DL: Callback Number: 5614304883 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Account Inquiry Troubleshooting: Explained they have used up the TF Allowance but the payment was process already so it should no longer be the issue case Closed Recap CSAT Support Site ============================= CaseID: 16176524 Incontact ID: 428406221147 Cx will just call back once they hve the account details Also recommended to reply to the email we sent them and our team will reach out to them RC#: User ID: Caller Name: Issac Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: 16177101 Incontact ID: 428406237069 RC#: 18562423330 User ID: 291654040 Caller Name: Owen Email:otaylor@ttc-nj.com DL: Callback Number: 6097318386 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Audio issue with the devices Troubleshooting: Enable Ext 333, 353,352 Test Call - (615) 696-7767 ext 333 Contact ID: 428406257685 Dead Air but as per cx they answer the call Ringcentral Desktop app is working fine Advised we may need to further isolate if this is network related issue Identify the issue after the isolation that it has something to do with their network settings case Closed Recap CSAT Support Site ============================= (800) 921-8755 Contact ID: 428406298789 Cx not available but given me the direct number of Tomy 8159190437 OB call - 8159190437 Contact ID: 428406301646 Confirmed they already received the RMA Validted the order they placed for Arizona delivery (order # 770842008) Keep case open for monitoring ================= CaseID: 16177413 Incontact ID: 428406284138 RC#: 15106499333 User ID: 312941031 Caller Name: Jessica Email:jessicasandobal@obrienimmigration.com DL: Callback Number: (415) 660-9805 Time Zone: Account Verified: Y Admin/User: Y Provided Estimated Timeframe: Issue: Audio Issue and Drop calls Troubleshooting: As per cx they are having the issue to Both inbound and outbound Checked the analytics and based on the record for today they is just minimal poor to moderate call quality and majority of the calls are good. Advised cx to further monitor and record the calls they have encountered in a day that they experience the drop out or the audio quality issue Email sent customer Keep case for monitoring Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site ============================= CaseID: Incontact ID: RC#: User ID: Caller Name: Email: DL: Callback Number: Time Zone: Account Verified: Admin/User: Provided Estimated Timeframe: Issue: Troubleshooting: Recap CSAT Support Site =============================