Untitled Note

User ID: 480432048 InContact ID: 459213831465 Customer Name: Jesus Sansonetti RC Phone Number: 972-581-9333 Extension #: 101 Best callback number: 786-260-3771 Email address: jesussansonetti@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: Cx wants to port in this number to RingCentral ( 956-515-8751 ) they have been requesting a Spanish representative for at least 8 months Issue/Subject: For: Jesus Sansonetti | Issue: Cx requested a Spanish representative | By: Andres Camp TS: cx requested a call back tomorrow Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: Phone user - RMVD Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y