Untitled Note

CASE 14233285 OUTBOUND LOGS: Called 7139063521 for follow up Outbound Contact ID: 194468135814 Call was answered but was disconnected right away CASE 14263347 OUTBOUND LOGS: Called 5128085502 for follow up Outbund Contact ID: 194566835382 Reached VM, Left message Email sent CASE 14224191 OUTBOUND LOGS: Called 903) 357-4379 for follow up Outound Contact ID: 194566843519 Customer said that she is still waiting for someone from their phone company to come out and check the cable wiring on their location as she thinks it has to do with their lines. She said that she will wait until tomorrow for them to arrive. ==================================================================================================== Contact ID: 194468151096 RC Number: 2014251187 Caller's Name: Uzair Account Verification: Y UID: 62906584031 Callback Number: 2019367792 Email: lifecarepharmacyllc@gmail.com # of DL’s: 1 Troubleshooting Steps: Case 14272886 Need help setting up phone Reso: Customer said that he was advised that Yealink T33G has wifi capability Set expectations that Yealink T33G doesn't have wifi built in feature but can be connected thru wifi using Yealink WiFi Dongle but no guarantee that it will work due to possible differences in the firmware configuration. Customer wants to have it replaced with phone that has WiFi Advised customer that we can only process replacement if its for same model Order was processed by AM as per customer Set expectations that we will raise to his AM to address his concern Customer needs it ASAP Created CIF 14273058 InContact ID: 194468151096 UID:62906584031 Customer Name:Uzair Call Back Number:2019367792 Email Address:lifecarepharmacyllc@gmail.com Security Question: Y Related T1 Case: 14272886 Details or Reason for Escalation: Customer said that he was mislead, he was advised that the phone he purchased is wifi capable. Customer is requesting for a different phone that has wifi capability. Customer requesting it to be addressed ASAP Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: 194468184130 RC Number: (800) 335-4514 Caller's Name: Cam Account Verification: Y UID: 297093040 Callback Number: 6623606622 Email: Cam@glidexwash.com # of DL’s: 4 Troubleshooting Steps: Case 14269276 Want to active phones Cam Cantrell - Ext. 104 Phone number: (901) 290-4845 SN/MAC: 805EC0D54289 Make and Model: Yealink W60P Cordless Phone with 1 Handset Duplicate: None Activated Extension: Yes IP: 10.1.10.209 Reso: Customer said that it was working yesterday but now he is not receiving and not able to make calls Its asking him to restart the phone everytime he's trying to make a call Phone was unassigned Assigned 805EC0D54289 to Cam Cantrell - Ext. 104 Reboot phone Phone went online Test call done by customer- Outgoing working Called (901) 290-4845 to test incoming calls- Outbound Contact ID: 194468197134, it worked Set germantown@glidexwash.com as email for Voicemail Notifications Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ===================================================================================================== CASE 14274112 Dropped Call Contact ID: 194468286858 Troubleshooting Steps: Having issues with phone Dropped call ============================================================================================== Contact ID: 194468307181 RC Number: 8177969557 Caller's Name: Brandon Account Verification: Y UID: 158902048 Callback Number: 8177969557 Email: fikes@airmail.net # of DL’s: 9 Troubleshooting Steps: Call was transferred from T1 Case 14274006 Andy Jones - Ext. 101 Phone number: (817) 349-7318 SN/MAC: 0004F28740C2 Make and Model: Polycom VVX410 Duplicate: None Activated Extension: Yes IP: 192.168.0.119 Firmware: 5.6.0.20009 Estela Jones - Ext. 102 Phone number: (817) 438-6194 SN/MAC: 64167FC10005 Make and Model: Polycom VVX301 Duplicate: None Activated Extension: Yes IP: 192.168.0.120 Firmware: 6.3.0.14929 Sherry Hughes - Ext. 103 Phone number: (817) 803-2830 SN/MAC: 64167FC102CB Make and Model: Polycom VVX301 Duplicate: None Activated Extension: Yes IP: 192.168.0.111 Firmware: 6.3.0.14929 Debbie Mayfield - Ext. 104 Phone number: (817) 697-4972 SN/MAC: 64167FC0F609 Make and Model: Polycom VVX301 Duplicate: None Activated Extension: Yes IP: 192.168.0.122 Firmware: 6.3.0.14929 Dan Soland - Ext. 105 Phone number: (817) 952-9291 SN/MAC: 0004F2873FD9 Make and Model: Polycom VVX410 Duplicate: None Activated Extension: Yes IP: 192.68.0.64 Firmware: 5.6.0.20009 Warehouse Phone - Ext. 106 Phone number:(817) 796-9567 SN/MAC: 0004F2867C5B Make and Model: Polycom VVX410 Duplicate: None Activated Extension: Yes IP: 192.168.0.72 Firmware: 5.6.0.20009 Conference Phone - Ext. 107 Phone number: (817) 865-3714 SN/MAC: 0004F2873FD8 Make and Model: Polycom VVX410 Duplicate: None Activated Extension: Yes IP: 192.68.0.73 Firmware: 5.6.0.20009 Reso: Confirmed that phones are not provisioned yet and extensions were not set up yet Confirmed if they wish to keep 2 numbers for Limited Extension, explained the difference between regular and limited | https://support.ringcentral.com/article/9232.html Confirmed that they will be using (817) 796-9567 and (817) 865-3714 for regular extensions Removed (817) 865-3714 and (817) 796-9567 from Limited Extensions -Numbers were moved to inventory Walk him thru on admin portal to set up and activate the numbers from Unassigned Extensions Provisioned 0004F28740C2 for Andy Jones - Ext. 101 , Test call done- Working Provisioned 64167FC10005 for Estela Jones - Ext. 102, Test call done- Working Provisioned 64167FC102CB for Sherry Hughes - Ext. 103 , Test call done- Working Provisioned 64167FC0F609 for Debbie Mayfield - Ext. 104 , Test call done- Working Customer is having issue with the other 2 phones they have, not able to factory reset as it wont take admin pws for reset Customer called their IT and get the admin pw Provisioned 0004F2873FD9 for Dan Soland - Ext. 105 , Test call done- Working Provisioned 0004F2873FD8 for Conference Phone - Ext. 107 , Test call done- Working Offered remote support , disclaimer disclosed | https://meetings.ringcentral.com/j/1448019359?pwd=bU00azhRa1FDRlEvU3lQVzdVY1NNZz09 Accessed GUI, admin/456 Entered provisioning settings -Set SERVER TYPE : HTTPS -Server Address : pp.ringcentral.com/pp -Password: Blank -Boot Server: Static Set expectations that we can only do manual prov for this phone Customer tried to check other phones Provisioned 0004F28E47E8 for Warehouse Phone - Ext. 106 , got failed because of firmware not updating -0004F28E47E8 is not updating its firmware, tried to fetch avail firmware , its only getting 5.6.1.1740, 5.9.7.3480, 5.9.6.2996 Provisioned 0004F28E4808 for Warehouse Phone - Ext. 106 , got failed because of firmware not updating -0004F28E4808 is not updating its firmware, tried to fetch avail firmware , its only getting 5.6.1.1740, 5.9.7.3480, 5.9.6.2996 Provisioned 0004F2867C5B for Warehouse Phone - Ext. 106, , Test call done- Working Explained to customer the porting process and advised customer that they will be notified All set Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ===================================================================================================== Contact ID: 194566728061 RC Number: 4803728200 Caller's Name: Chanel Account Verification: Y UID: 156035031 Callback Number: 6022066235 Email: ctate@azresearchclinic.com # of DL’s: 9 Troubleshooting Steps: Having issue with the phone where no one can reach her line and getting message that line is unavailable, Ext 3, when her number is being dialed, Phone number: 4809002652 Chanel Tate - Ext. 3 Phone number: (480) 900-2652 SN/MAC: 64167F94EA0E Make and Model: Polycom VVX400 Duplicate: None Activated Extension: Yes Reso: Customer is using RC Mobile App and Polycom phone Checked status on RC Mobile App- Available Set work hours to 8AM - 4:30 PM every weekdays Verified that the Polycom phone was unassigned Assigned 64167F94EA0E to Chanel Tate - Ext. 3 Reboot phone, phone went online Test call done for outgoing- working Called (480) 900-2652 for test call| Contact ID: 194566775364 - it rings on her app but not on the phone Called (480) 900-2652 again | Contact ID: 194566778869 - it already worked and ringing on the phone Walk thru on admin portal how to set voicemail greeting and how to add call forwarding phone/number All set Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ===================================================================================================== Contact ID: 194566805969 RC Number: 5105881133 Caller's Name: Vicky Account Verification: Y UID: 280150030 Callback Number: 5105881133 Email: dental0174@hotmail.com # of DL’s: 3 Troubleshooting Steps: Debbie from T1, transferred the call Case 14278127 Ext 103 Phone number: (205) 623-5548 SN/MAC: 805e0C075051 Make and Model: Yealink T46S Duplicate: None Activated Extension: Yes Reso: Checked the phone , it was unassigned due to pending return request Customer dont remember requesting for the phone to be returned Cancelled return request, reassigned it to DL (205) 623-5548 Reboot phone, phone went online Test call - outgoing working, incoming working Promoted Support Site: Y Check Customer's Satisfaction with the Reso: Y Close Case: Y Pitch in Survey: Y ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's Satisfaction with the Reso: Y Close Case: N Pitch in Survey: N ===================================================================================================== Contact ID: RC Number: Caller's Name: Account Verification: UID: Callback Number: Email: # of DL’s: Troubleshooting Steps: Ext Phone number: SN/MAC: Make and Model: Duplicate: Activated Extension: IP: Firmware: Reso: Promoted Support Site: N Check Customer's S