Untitled Note

User ID: 63130027008 InContact ID 459103796121 Customer Name: Menachem Cohen RC Phone Number: 323-638-7961 Extension #: 101 Best callback number: 347-852-6498 Email address: perfectpartyla@gmail.com Customer's preferred callback time (with timezone): Admin: Y Account Verified: Y Description: text messages working Issue/Subject: For: Menachem Cohen | Issue: sms | By: Andres Camp told the cx we received the documents on 01/14/2023 but no answer yet Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No response from the machine Extension Number in Issue: (Provide all that applies) Serial Number of the phone: Make and Model: lex-m03-001 Digital Line: (805) 419-2687 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y