Untitled Note

User ID : 1495729011 InContact ID: Customer Name: Erik Blackburn RC Phone Number: 858-216-2604 Extension #: 105 Best callback number: 858-256-7456 Email address: eblackburn@neulivenhealth.com Customer's preferred callback time (with timezone): Admin: N Account Verified: N Description: staring couple days ago, spam calls. dead air, just coming in. is disrupting the business all calls are coming 858-216-2604 robocall block Issue/Subject: For: | Issue: | By: Andres Camp adv cx refound is already on procesing Account Verified Y/N: Y How many phones are affected?: 1 Error on the Display Screen: No connected Extension Number in Issue: (Provide all that applies) Serial Number of the phone: 4825670AFD2E Make and Model: Polycom vvx4450 Digital Line: (503) 683-7780 Other Notes: Is the customer on the same location where the phone is?: YES Internet connection working?: Yes Additional Question -Phone has user extension and DL assigned: Y -Customer's internet connection is working: Y -Customer is in the same location as the phone is: Y -Phone is powered ON: Y