Untitled Note
By: Anonymous1/31/20222 views Public Note
https://meetings.ringcentral.com/j/1481417819 provision training
14400184 escalate to rc app queue
maxicare 210487184200
medilink 1168 0110 8431 7703
0916 630 0405
5139417 0443070000
teleconsult
0285821980
02 2115245
9992438212*11533 max
admnpwd
==
044 7691355
025149417
LOCAL NUMBER: https://numbering.neustar.biz/login
Username: portingsupport@ringcentral.com
Password: Changeme09!
kathyrine.caberos@onmicrosoft.ringcentral.com
albert fs bridge https://v.ringcentral.com/join/159301269
09778303134
09212774693
09237275796
https://v.ringcentral.com/join/275200996?pw=84312dbc9b28bacfd3cfd48cf3f9080a
============64591
1067810156
========Http
outlook kathy caberos RingCentral#1
hmorenewal@acquirebpo.com 252013 net issue
09266283054
09174700800
20328040 agent id
kcaberos202103737@team.acquirebpo.com
Cut Off : 24 to 8 15th pay
9 to 23 30th cut off
https://v.ringcentral.com/join/275200996?pw=84312dbc9b28bacfd3cfd48cf3f9080a
https://www.workforcescheduling.com/ringcentral
===================
3028034466 billing 4292
admn instance id
============================================
parent case outage 14441648
4086382110
Incontact ID: 193602483378
RC #: 9197792020
UID: 63079450028
Sign-Up Date:
Name : deena
Callback #: 9197792020
number of DL"s: 38
Email : deena@johnadamscpa.com
Issue :
cu called in re text
it displays the direct number no the main number
change operator text
did a test SMS
issue resolved
try to check the intercom settings
call was disconnected
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
=================
Incontact ID: 195712553281
RC #: 3035522281
UID: 62483983004
Sign-Up Date: 10/30/2019
Name : monica
Callback #: 3035522281
number of DL"s:
Email: monica@360creditconsulting.com
issue:
cu called in re voicemail
check the settings and assist customer in activating the user for her to access voicemail
provided information regarding adding digital line
issue resolved
cu called in re extension getting voicemail for all transfer call
113 extension
346) 980-3323
replicate issue
recreate profile extension
was put on hold for 15 minutes
call got disconnected
64167FB59BA5
Andy Gomez
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
====================
Incontact ID: 195712613598
RC #: 7134669898
UID: 268508040
Sign-Up Date: 12/22/2020
Name : steve
Callback #: 7134669898
number of DL"s: 89
Email: sbroeder@americanfiresys.onmicrosoft.com
issue :
cu called in re activating the box
determine that the extension is not active
sent invite
issue resolved
needs to provision
refer to provisioning
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
14477913
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
=======================================
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name :
Callback #:
number of DL"s:
Email:
issue :
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
dont have local admin access o lauch a helper too l
=====================
(415) 390-5030 mark call back
============================================================
InContact ID:
No of DL's: 45
User ID: 238368027
RC Number: (415) 299-8975
Caller Name: mark
Callback: 415) 299-8975
Email: ivan@bcconsolidator.com
Sign up date: 10/26/2016
issue:
cu called in re cnam
wants to change the cnam for ext 736
process request
advised it will take 24 to 48 hours
issue resolved
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
14411315
-------------------------------
Incontact ID: 168243274255
RC No. 8162815936 ext113
User ID: 62344736008
# of DLs: 22
Caller Name: Chris
Callback #: 8165617368
Email Address: chris@northterracepm.com
Account Verified: Y
issue:
case # 14453970
cu called in re deskphone not working
"Account Verified Y/N: 1
How many phones are affected?: 1
Error on the Display Screen: SMTP fail ..provisioning fail
Extension Number in Issue: 113
Serial Number of the phone: 64167F54988A
Make and Model:Polycom VVX 450 Business IP Phone
Digital Line: 22
Other Notes:
Is the customer on the same location where the phone is?: Y
Internet connection working?: Y
Additional Question
-Phone has user extension and DL assigned: Y
-Customer's internet connection is working: Y
-Customer is in the same location as the phone is: Y
-Phone is powered ON: "
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Inbound contact : 195369458137
User ID: 420706028
Caller Name: John 103
RC number: (571) 248-5379
Callback number: (571) 248-5379
Verified (Security Q): Yes
Email address: jgoodwin@managementpros.com
==
=================
Incontact ID:
RC #:
UID:
Sign-Up Date:
name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
issue:
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
============
Incontact ID:
RC #:
UID:
Sign-Up Date:
name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
issue:
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Incontact ID: 195483169721
RC #: 2026977771
UID:62824093031
Sign-Up Date: 10/20/2021
name: brandon
Callback #: 8432831803
Email:bcarr@therosslegacy.com
Account Verified Y/N: Y
Total Account DLs: 1
issue:
cu called in re phone not ringing
change phone set up
did a test call
issue resolved
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
View All
09665440929
-------------------------
Incontact ID: 195483071054
RC #: 8007111622
UID: 952773011
Sign-Up Date: 08/21/2013
Callback #: 9514919156
Email: dkellogg@ivonnewelch.com
Total Account DLs: 58
Name : Desiree
issue :
cu called in re ext 1469 receiving all the calls
cu prefer the calls to be routed to extension 122
remove and add custom rule
did a test call
issue resolved
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
View All
-------------------------
--------------------------------
InContact ID:
RingCentral Number:
User ID:
Customer Name:
Callback Number:
Email Address:
=====================================
RingCentral Number:
User ID:
Customer Name:
Callback Number:
Email Address:
Ext. No: 101
Admin? (Y/N): y
Verified? (Y/N): y
Total DLs: 45*
Incontact ID: 195065483285
RC #: 8189978622
UID: 2846805020
Sign-Up Date: 12/04/2019
name: paul
Callback 8189978622
Email: paul@bernsteinfinancial.com
Account Verified Y/N: Y
Total Account DLs: 22
issue:
cu called in re provisioning the phone
getting an error saying No Service
"Account Verified Y/N: Y
How many phones are affected?:1
Error on the Display Screen: No service
Extension Number in Issue: 136
Serial Number of the phone: 8148021081502446/ 805e0c5834e0
Make and Model: Yealink T48S
Digital Line:
Other Notes:
Is the customer on the same location where the phone is?: Y
Internet connection working?: Y
Additional Question
-Phone has user extension and DL assigned: Y
-Customer's internet connection is working: Y
-Customer is in the same location as the phone is: Yes
-Phone is powered ON: "
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N:
======================
Incontact ID: 193601389838
RC #: 424433500
User ID: 158592023
Name: eunice
Callback # : 424433500
Sign up date :06/25/2014
Email : eunicero@eusu-logistics.com
issue:
cu called in re setting up the phone system answering service
process req in admin portal issue resolved
cu called in re setting up the account
walk cu through in setting up in admin portal
issue resolved
DL # : 41
Internet is Up and ruinning: (Yes/No) Y
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
Outbound 14438081493 12604448030 1/5/2022 5:51:41 PM 1786676406028 Sending Failed
Outbound 14438081493 19808806081 1/5/2022 6:16:03 PM 1786687978028 Sending Failed
utbound 14438081493 12604448030 1/5/2022 5:51:41 PM 1786676406028 Sending Failed
14379853
============
Case Update:
-Called the customer back to follow up / Contact ID : 193601420712
-Cannot reach the cutomer
Send email
==========
Email Follow up
Hi Christian
Good day!
I tried calling you today but I reached your voicemail. I would like to follow up with your concern regarding call prompt Call dropping when using RC app and issues with SMS . Kindly reply to this email so we can update and/or close this case accordingly.
Should you need additional assistance, please feel free to call our support line at (888) 898-4591 and give your reference case number 14366105.
Thank you for choosing RingCentral as your communications provider.
Sincerely,
kathyrine caberos
RingCentral | Technical Support
======================
626) 363-4066 2022
https://ringcentral.saleshood.com/huddle_events/316527
https://ringcentral.saleshood.com/learning_paths/25677
https://ringcentral.saleshood.com/huddle_events/312529
https://ringcentral.saleshood.com/huddle_events/313507
https://ringcentral.saleshood.com/learning_paths/25831
=======================
streamtech acct number 210709-0639
atm reference # 07016228111231
bill invoice 2021/734365
======================
contact@geeksinfotech.com
Case update
Called customr for follow up
Oubound Contact ID : 193601292735
VM answer
Send Email
Serial #
Instance ID #