Untitled Note

Caller Name: Kiersten RC #: 19049444045 Callback Number: (904) 886-3228 Verified Email: Kiersten.jackson01@gmail.com # of DLS: 634 InContact ID: 426651692107 User ID: 1951296021 Case #: Account Verified: NO Issue: -wants to know the ext # associated to the SN ending in 2A58 Troubleshooting: -cust does not know her ext # / cant verify the acct -tried verifying ext 321 and ext 320 > not successful -call got disconnected 2A58 Kiersten.jackson01@gmail.com 321 ************************************************ Caller Name: Christian RC #: Callback Number: 2142563307 Verified Email: christian@loganwaller.com # of DLS: 13 InContact ID: 426651761074 User ID: 62811315028 Case #: 15791095 Account Verified: Y / ext 111 Issue: -ext 111 is unable to make outgoing calls Troubleshooting: -added Emergency Response Location in ext 111 through admin portal -did test call / success LINE: 111 SN: MODEL: ************************************************ Caller Name: Paul RC #: 14082249101 Callback Number: 4087699118 # of DLS: 15 InContact ID: 426651775513 User ID:283045030 Case #: 15711050 Issue: -cust is returning call for the case 15711050 Troubleshooting: -xferred call to case owner Joshua 15711050 ************************************************ Caller Name: Bryan RC #: 3864921618 Callback Number: (386) 547-0958 Verified Email: bryan.bloch@realsmartcontact.com # of DLS: 11 InContact ID: 426651802832 User ID: 3154054020 Case #: 15801417 Account Verified: Y Issue: -Delete lines and licenses ************************************************ Caller Name: Vincent RC #: 12125159400 Callback Number: (212) 836-9540 Verified Email: vinny@northrockllc.com # of DLS: 274 InContact ID: 426651886461 User ID: 62491717004 Case #: 15802039 Account Verified: Y Issue: -phone provisioning to ext 19551 Troubleshooting: -SHARED SCREEN WITH CUST - checked client certificate for the phone below says"Not Installed" LINE: (212) 836-9551 ext 19551 SN: FCH2233EZCL MODEL: Cisco 8861 Gigabit Color Business Phone IP ADD: 10.30.232.43 -tried to prov another phone -swapped the phones of ext 17264 and ext 19551 -reset phone to factory settings -reprov the phone: Profile Rule: https://cp.ringcentral.com/httpreg/rchttpreg.dll?ipeprov