Untitled Note
By: Anonymous5/18/20222 views Public Note
08:00am 10:00am OFFICE 100
09:30am 09:45am Break
09:45am 11:30pm OFFICE 100
11:30pm 12:30pm Lunch
12:30pm 03:15pm OFFICE 100
03:15pm 03:30pm Break
03:30pm 05:00pm OFFICE 100
Incontact Id : 200079352538
Name : kendra
RC # : 4043832038 / 36989
CB # :
UID :
Email :
DL :
Account Ver:
Issue:
TS:
User/Extension Status:
Serial Number:
Phone Model:
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:
200079372066
Incontact Id : 200079360094
Name : Geode
RC # : 4696134097 /10216
CB # : 4696134097
UID : 1726069004
Email :gpratt@cmucs.com
DL : 159
Account Ver:
Issue: Activating new device and new user
TS:
User/Extension Status:
Serial Number: ccq20411qf3
Phone Model: Cisco spa508g
Device Certificate :
Device Firmware:
Billing Status:
Internet Access:172.16.10.179
Incontact Id : 200079404008
Name : Kristen
RC # : 7575788536 / 100142
CB # :7575788536
UID : 298902030
Email : krobinson@poolscouts.com
DL : 179
Account Ver: Y
Issue:Cust wants to remove email from a freya acct
TS:
went to freya acct.
changed jwalker@poolscouts.com to another email
success.
issue resolved
bseeliger@poolscouts.com
Incontact Id : 200079459566
Name :
RC # : 9174746002
CB # :
UID :
Email : mahaillia1996@gmail.com
DL :
Account Ver:
Incontact Id : 200079494597
Name : Sandy
RC # : 3525086896
CB # :3525086896
UID : 1771085020
Email :Scotlandyards@legacymhc.com
DL : 123
Account Ver: Y
Issue: cust called in to provision device
TS:
did SS/ with disclaimer
gave password 72227/ no go.
456, 789 no go.
did password admn804573557036pwd
no go.
did the SN / no go.
screen went blank.
cust plugged it in to a diffenrt port and outlet
no go.
cust plugged in the other phone that is working and powered on.
User/Extension Status: 393 / (352) 508-6896
Serial Number: 48256701189a
Phone Model:polycom vvx250
issued replacement
Incontact Id : 200079667698
Name : Brian
RC # : 9097843195 / 9096236131
CB # :9097843195 /
UID :3307638020
Email : bcesario-bb@tricitymhs.org
DL : 248
Account Ver: Y
Issue:Modifying name
TS:
asked cust to do a SS
cust said all their staff is integrated to okta active directory.
cust cant modify the user even if they log in to okta.
the old users are okay but new ones they cant modify their names.
escalated to integration.
User/Extension Status:3086
15224749
Incontact Id : 200079734146
Name : Penny
RC # : 9033470455
CB # : (214) 793-1503
UID : 300879028
Email : jeffrackley@hotmail.com | pennyrackley@mac.com
DL : 258
Account Ver: Y
Issue: Dropped calls
TS:
cust already reaplced phone devices.
cust said its intermittent.
cust said but most of the time it will drop.
did a test call 19726395815 / 200079759770 / connected and did not cut off.
did another test call 200079766429 / and it dropped.
Calling Number: 19726360309
Called Number: 19727074974
Date/Time: 5/18/2022 11:32:49 AM UTC-07:00
Results: Call succeed / but dropped
Session logs: Find me 5/18/2022 11:32:49 AM UTC-07:00 5/18/2022 11:33:08 AM UTC-07:00 0:19 19726360309 19033470474@sip.ringcentral.com 102 SJC01-P13-TEL05 Call succeed 1014919308028
Calling Number: 18888984591
Called Number: 19033470474
Date/Time: 5/18/2022 11:24:16 AM UTC-07:00
Results: Call succeed / but dropped
Session logs: Find me 5/18/2022 11:24:16 AM UTC-07:00 5/18/2022 11:24:27 AM UTC-07:00 0:11 18888984591 19033470474@sip.ringcentral.com 102 SJC01-P13-TEL12 Call succeed 1014889134028
Calling Number: 18888984591
Called Number: 19727074974
Date/Time: 5/18/2022 11:19:13 AM UTC-07:00
Results: Force stopped
Session logs: Find me 5/18/2022 11:19:13 AM UTC-07:00 5/18/2022 11:19:22 AM UTC-07:00 0:09 18888984591 19727074974@sip.ringcentral.com 103 SJC01-P13-TEL22 Force stopped 1014871533028
Calling Number:
Called Number:
Date/Time:
Results:
Session logs:
Calling Number:
Called Number:
Date/Time:
Results:
Session logs:
Calling Number:
Called Number:
Date/Time:
Results:
Session logs:
Calling Number:
Called Number:
Date/Time:
Results:
Session logs:
Incontact Id : 200079894523
Name : Mustafa
RC # : 8183568800
CB # : 8183568800
UID : 63055421028
Email : mhaggag@farmersagent.com
DL : 1,137
Account Ver: Y
Issue:cust wants to set up custom rule
TS:
all calls should go to external number 18883276335
set up custom rule starting today untill july 1.
issue resolved
8183568803/ 18883276335
Incontact Id : 200079930862
Name : Richard
RC # : 2032427120
CB # : 2032427120
UID : 1139187019
Email : rquiles@cscsugar.com
DL : 108
Account Ver: Y
Issue: Cust called in to provision 3rd party phone
TS:
did ss / said disclaimer.
manual provisioning
Step 1: Will you be using secure voice transport on this device?
Yes - The device must support Transport Protocol version TLS 1.2 Learn More
No
Step 2: Configure SIP information
Field
Value
SIP Domain sip.ringcentral.com:5060
Remote SIP port 5060
Local SIP port 5060
Outbound Proxy
SIP10.ringcentral.com:5090
Outbound Proxy Port 5090
User Name 12039519119
Password e3bgEH1726
Authorization ID 804681181019
sent ss of Biamp.
edu cust that we have already followed the set up.
told cust to call Biamp.
cust wants to leave case open.
Incontact Id :
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Incontact Id : 198321696448
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