Untitled Note

Customer Name: Danny RingCentral Number:9517344581 UID: 728601009 InContact ID:459104766075 Extension #:8999 Best callback number: 9514933030 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: The cx is calling because he is supposed to be receiving fax notifications to his email but he is not getting them and also not getting the received faxes on his app Troubleshooting: I tried changing the messaging notifications to advance settings and made sure the email is correct. We made sure the faxes are delivered to the right extension. I reviewed the call logs and the faxes are being forwarded to his extension. We tried login into every platform. And tried login in with different methods and still not showing the faxes. We change the zero dialing extension and also the extension for voicemail for the call queue and then worked properly. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by Pablo