Untitled Note

Incontact Id : 193559088883 Name : Sarah RC # : 7722865501 CB # : 7722865501 UID : 62640659007 Email : sara@symmetryvascular.com DL : 13 Account Ver: Y Issue: Cust wants to reprov device and activate ext. TS: edu cust that device already online. but ext 300 is not yet activated. added cust email. sent invite. ext activated. tested phone/ success issue resolved User/Extension Status: (772) 919-7877 not activated Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 193559146007 Name : Natalie RC # : 5733174535 CB # : 5733174535 UID : 2394256015 Email : Natalie.Walton@american-national.com DL : 4 Account Ver: Y Issue: Cust wants to have the ported number to work as the main line TS: cant assign as auto receptionist. (417) 532-3832 as per fs add new number then delete and swap the ported. asked cust to test/ success issue resolved User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: 14127849 Incontact Id : 193559250862 Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: Transferred call from T1 / 193559250862 (915) 440-4335 TS: Phone device is off line cust said its not a yealink phone attached to her ext swapped the device device online. asked cust to do test call / success. issue resolved User/Extension Status: 115 / (915) 440-4335 Serial Number: ccq19340mtc Phone Model: Cisco SPA-303 Device Certificate : Device Firmware: Billing Status: Internet Access: 14129065 Incontact Id : 193559331962 Name : RC # : CB # : UID : 62902025031 Email : DL : Account Ver: Issue: Transferred call from implementation / 193559331962 TS: config file reverted on the first device second device worked and online. tried to do a test call/ success. first device keeps on rebooting.. went to factory reset/ still no go. keeps on rebooting/ config file reverted cust said will wait for it to reboot again. edu cust that it could require replacement/ cust understood. issue resolved. User/Extension Status: Serial Number: 64167f159a67, 64167f1513af Phone Model: Polycom VVX411 Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 193559482641 Name : Toni RC # : 9105503558 CB # : 9105503558 UID :452616017 Email : toni@sau.online DL : 7 Account Ver: Y Issue: cust cant Download RC app. TS: asked cust to cear browsing data. asked cust to Download app/ success. cust asking for the HUD on the new RC app. walked thru activating it in RC app settings./ success. User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: 14130997 Incontact Id : 193559587981 Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: Transfered call from T1/ 193559587981 TS: Cus wants to activate device added device to the acct. devices on line. asked to do test call/ success issue resolved. User/Extension Status: active Serial Number: 805E0C2DC92C, 805E0C2DC9C0 Internet Access: 192.168.202.111/ 192.168.202.120 Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: 192.168.202.111/ 192.168.202.120 14127501 Incontact Id : Name : Debbie RC # : (725) 213-6045 CB # : (725) 213-6045 UID : 583686040 Email : operations@bigvalleytowing.net DL : 14 Account Ver: Issue: Cust called in saying that there is a blank screen on their deskphones TS: Cust said they already unplugged and replugged the device but still nothing on the device. device is on line. Phone is a rental User/Extension Status: active Serial Number: 64167fe9df3f Phone Model: Polycom VVX 450 Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 193559626865 Name : Dianne RC # : 9167261984 CB # : 9168474526 UID : 1951987020 Email : diane@gallegosins.net DL : 6 Account Ver: Y Issue: cust would like to know how to set up greeting and custom rule. TS: walked cust thru Auto receptionist. walked cust on how to edit VM message. issue resolved. User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 193559664356 Name : Andrew RC # : 6306011676 CB # : UID : 1488177027 Email : andrew@naissusinc.com DL : 8 Account Ver: Y Issue: Cust wants to know what he needs to do to assign a deskphone TS: edu cust that he needs to have a digital line. cust would like to purchase another digittal line or make the direct a digital line and cust asking how much and if there is a discount. advised cust to call his AM for details of discount. User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 193559736015 Name : Gary RC # : 3172498585 CB # : 3172498585 UID : 320961029 Email : DL : 3 Account Ver: Y Issue: cust called in and wants to assign a device on a ext TS: walked cust in setting up a user ext. edu cust that the ext 105 user needs to activate the extension by answering the sec quest passwrd and PIN. cust trying to use another number placed on hold. but goy doscon, tried calling back/no ans. User/Extension Status: 105 / none yet set up. Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: