Untitled Note

Customer Name: Patience Phillips UID: InContact ID: Extension #:5138893348 Best callback number: 5134014299. Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: LLAMO 2 VECES Y SE DESCONECTO 2 VECES. PERO NO LA ENCUENTRO EN EL SISTEMA. Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N ------------------------------------------------------------------------------------------------------------------------------ Customer Name: Wayland Woo. UID:347483040. InContact ID:456292183827. Extension #:102. Best callback number: (415) 254-0074. Email address: Wayland.Woo@KARMEQ.net Customer's preferred callback time (with timezone): Admin: Yes. Account Verified: Yes. Issue:The customer called to know if he could create a digital signature, as you do on e-mails, so he could use it when he sends messages through the app. Troubleshooting: I educated the customer, that feature is only available to use on e-mails. Recap: No. Support Site provided: No. Survey Spiel: No. CASE #: 16838785. ISSUE: Customer wanted to know if h was able to add a signature to his text messages. ISSUE RESOLVED: No. SURVEY SPIEL: Yes. Can I close it? SEND KB ARTICLE EMAIL Hi Wayland, Good day! As we talked about earlier, signatures for text messages are not a feature added to RC yet. You would need to manually input their signature. You can also reach us at the link below and request the feature. You may follow the link below for additional reference : https://ideas.ringcentral.com/ Regards, Ruth Aguilar. RingCentral | Technical Support NOTICE: This message contains information intended only for the use of the addressee named above. It may also be confidential and/or privileged. If you are not the intended recipient of this message, you are hereby notified that you must not disseminate, copy or take any action in reliance on it. If you have received this message in error, please notify the sender. All personal data shared and/or disclosed through this message will be processed pursuant with applicable privacy laws and regulations." ------------------------------------------------------------------------- Customer Name: AMIR FISHBEIN. UID:1671517020. InContact ID:456292253899. Extension #:123. Best callback number: is 213-268-2132 Email address: AMIRTRANSPORT@GMAIL.COM. Admin: Yes. Account Verified: Yes. Issue: The customer was not able to use his RC service in the app nor the desktop. Troubleshooting: I suggested signing in to the app with the RC e-mail. Recap: No. Support Site provided: No. Survey Spiel: No. CASE #: 16839604. ISSUE: The customer was not able to use his RC service in the app or the desktop. ISSUE RESOLVED: Yes. SURVEY SPIEL: No. Can I close it? Customer Name: EILEEN TEFFT. UID: 2603768020. InContact ID: 456292322792. Extension #: Best callback number: is 425-444-8338. Company #: 3604332627. E-mail address: eileen@eileentefft.com. Customer's preferred callback time (with timezone): Pacific. Admin: YES. Account Verified: Yes. Issue: Agency One. Troubleshooting: (steps taken to address the issue) Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N