Untitled Note

08:00am 10:30am OFFICE 100 10:30am 11:30am Lunch 11:30am 12:30pm OFFICE 100 12:30pm 12:45pm Break 12:45pm 03:00pm OFFICE 100 03:00pm 03:15pm Break 03:15pm 05:00pm OFFICE 100 Scott call: 428633460901 ANI: 3167667841 Incontact Id : 428633461861 Name : Frances RC # : 4178159882 / CB # : UID : 2615300008 Email : DL : Account Ver: Issue: TS: Incontact Id : 428633464604 Name : Minnette RC # : (248) 474-0900 CB # : 2485666628 UID : 181116028 Email : mharrison@highpointeoil.com DL : Account Ver: Y Issue: cant log in to acct TS: edu cust on https://support.ringcentral.com/article/Enabling-or-disabling-Account-Validation.html disabled confirmation for 1 hour. asked cust to have user log in again/ success. issue resolved (847) 639-7428 8476391597 Incontact Id : 428633514253 Name : Liana RC # : (905) 850-3828 CB # : 9056058494 UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 428633521199 / call back Name : barbara RC # : 2407099007 CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : 428633526012 Name : Pamela RC # : 6053608508 CB # : (605) 750-0307 UID : 1858451021 Email : PamelaE13@hotmail.com DL : Account Ver: Y Issue: cust called in about call forwarding, it goes directly to VM. TS: did a test call. changed IVR menu. when pressed 2 it will go to ext 1 call queue. asked cust to do a test call/success when pressed 1 its should go to the same call queue not ext 100 when call is missed. asked cust to do test call/ success. issue resolved. mark davis (703) 236-2933 Incontact Id : 428633675769 Name : Ken RC # : (415) 570-2622 / 2622 CB # : (415) 570-2622 UID : 1496515021 Email : DL : Account Ver: Y Issue: Port in inq TS: cust trying to port in 8309352133 but getting error. edu cust to put in the actual billing number. then under numbers to transfer the 8309352133 number. cust understood. Incontact Id : 428633675769 Name : James RC # : 2722002293 / CB # : (845) 281-9783 UID : 62767279008 Email : camille@july4ever.net DL : Account Ver: Y Issue: Cust called in to activate device TS: added device to ext. 0004f2c43e89 Polycom IP 321 Basic IP phone 192.168.0.101 cust said the model is VVX310 on the GUI interface did assisted prov/ no go. prov counter moving. device not registering. cust reprovised the device/ success cust did a test call/ success issue reolved. 16210133 Incontact Id : 428633816687 Name : Diana RC # : 3108558058 CB # : (818) 818-7326 UID : 63143093028 Email : DL : Account Ver: Y Issue: Cust called saying callers are getting invalid ext or not going thru. TS: did a test call/ no go. enabled ext. did a test call/ success. issue resolved Incontact Id : 428633808133 Name : Trudith RC # : CB # : (832) 798-3188 UID : Email : atime4care@gmail.com DL : Account Ver: Issue: TS: Incontact Id : 428633857536 Name : James RC # : 6144930142 CB # : (614) 493-0142 UID : 333759030 Email : James.Coggins@flightsafety.com DL : Account Ver: Y Issue: Cust calle din saying he cant make a call using RC app TS: cust could log in and make a call using hot spot. asked cust to log out and forget connection in wifi, (614) 493-0142 Incontact Id : 428633962093 Name : Ryan RC # : (250) 984-1933 CB # : (250) 984-1933 UID : 2777306020 Email : DL : Account Ver: Y Issue: cust called in saying when callin ext 3503 call queue it goes to VM which is not configured in the queue TS: Ext. 3319, Nursing 1 - 3319 calls after hours goes to ext 3503, but goes to 7782692627 VM. number does not exist 7788002008 3326 3309 3502 - 3314/3319/3303 3309 3326 3316/3333 Incontact Id : 428634018880 Name : Jason RC # : 5614676543 CB # : 5614676543 / (561) 467-6177 UID : 796458040 Email : elitemovinggroup1@gmail.com DL : Account Ver: Y Issue: Transffered call from SOHO/ 428634018880 / cust wants to change number TS: 108 110 114 119 changed numbers on the ext's requested to get cnam changed cnam: TRUBLUMOVE UID: 796458040 ANI: (561) 408-0076 carrier: ONVOY LLC - FL ( 937C) cnam: TRUBLUMOVE UID: 796458040 ANI: (561) 228-1730 carrier: LEVEL 3 COMMUNICATIONS LLC - FL ( 4802) cnam: TRUBLUMOVE UID: 796458040 ANI: (561) 467-6568 carrier: ONVOY LLC - FL ( 937C) cnam: TRUBLUMOVE UID: 796458040 ANI: (561) 467-6773 carrier: ONVOY LLC - FL ( 937C) Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: