Untitled Note

08:00am - 09:30am OFFICE 100 09:30am - 10:30am LUNCH 10:30pm - 12:30pm OFFICE 100 12:30pm - 12:45pm BREAK 12:45pm - 03:00pm OFFICE 100 03:00pm - 03:15pm BREAK 03:15pm - 05:00pm OFFICE 100 Incontact Id : 427211318254 Name : Bill RC # : 6177267224 CB # : 6177267224 UID : 2867594020 Email : wharper@bostontrustwalden.com DL : Account Ver: Y Issue: Cust called about call forwarding. TS: when pressed 0 it will go to ext 7283. cust wants to add another person bec cassandra is sick. cust added his ext and will test it. cust want a case to be open and will confirm it first with his manager. Incontact Id : 427211503091 Name : Shaun RC # : 4048359119 CB # : 4048359119 UID : 2363835004 Email : techinvoices@cmacommunities.com DL :281 Account Ver: Y Issue: Add device to another ext TS: cust created an ext. assigned device. edu cust they have to activate ext first. cust agreed and knows what to do next. User/Extension Status: ext 2 Serial Number: 64167f1aa5a1 issue resolved. 404825 Incontact Id : 427211533829 Name : Matthew RC # : 2489888845 CB # : 2489888845 UID : 2225575011 Email : mrobert@rivstone.com DL : 134 Account Ver: Y Issue: cust want to interchange phone TS: (248) 850-2405 (248) 282-6426 walked cust in user devices. showed cust how to add and swap devices, asked cust to reboot device. device online. asked cust to do test call/ success. issue resolved. User/Extension Status: activated Serial Number: 64167F8B2EF5 Phone Model: Polycom VVX311 Incontact Id : 427211566177 Name : George RC # : 8882789855 CB # : (872) 713-8262 UID : 254871049 Email : info@unlimitedautotrans.com DL : 2 Account Ver: Y Issue:cust called in about call set up. TS: (872) 713-8262 when 800 number is called it should ring all ext at the same time. checked call queue and all queues are set up rotating, chnged to simultaneous/ cust asked a call back after 15 mins to check. called back cust after 15 mins 427211639820/ evrything is working fine.. issue resolved. 8883915403 Incontact Id : 427211598521 Name : Farmin RC # : 7867894575 CB # : 7867894575 UID : 371667029 Email : DL : Account Ver: Y Issue: cust wants to cancel acct bec he doesn't need it anymore Transferred to CERT Incontact Id : 427211646336 Name : Luke RC # : 3179007048 / 3178156040 CB # : 3178156040 UID : 60831158006 Email : lbodayla@1stsl.com DL : 1 Account Ver: Y Issue: cust cant log in to acct. TS: cust ver acct. told cust the email. 15847475 Incontact Id : 427211709673 Name : John RC # : CB # : UID : Email : DL : Account Ver: 15940574 Incontact Id : 427211818931 Name : Mark RC # : 4407926707 CB # : (440) 792-6707 UID : 2800607020 Email : admin@cityofberea.org DL : Account Ver: Y Issue: Cust called in about the expansion module attached to their RC phone device. cust said they have a brand new switch the detects after it goes over 5 watts of use the expansion module will turn off. phone devices are from RC and they are rental. cust using aruba cx os switch cust is testing one before he rolls it out. edu cust that the workaround would be to factory reset the phone and provision it again manually then the 6.4 firmware update will be retained. and if that happens the presence feature wont work and the expansion module would be of no use. cust understood.. Issue resolved. aruba cx os TS: User/Extension Status: 4264 Serial Number: 64167FB593D6 Phone Model: polycom vvx450 Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 427211831468 Name : Vincent RC # : 2109078902 CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 427211825779 Name : Harold RC # : 8005961668 CB # : 3173532464 UID : 56056440 Email : richard_hicks@hicksandnogan.com DL : Account Ver: Y Issue: Cust cant login to acct cust purchased a new computer. TS: walked cust in service.ringcentral.com, cust logged in. edu cust to click on the dial pad at left side of his initials. click the ring central phone app. issue resolved Incontact Id : 427211843894 Name : RC # : 8882250283 CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : 427211921534 Name : Randall RC # : 8002941331 CB # : 8002941331 UID : 1597125012 Email : DL : Account Ver: Y Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: Incontact Id : Name : RC # : CB # : UID : Email : DL : Account Ver: Issue: TS: User/Extension Status: Serial Number: Phone Model: Device Certificate : Device Firmware: Billing Status: Internet Access: