Untitled Note

8445636437 For Customer’s Name|Issue_Assisted| Handled by Gerardo Quiros Customer Name:Leah James Kirkwood UID:307548040 InContact ID: 456292337828 Extension #: 101 RingCentral phone number8445636437 Best callback number: 2815810603 Email address: Admin: Yes Account Verified: Y/N Issue: when someone calls the line and it presses 0 its giving an error please(There is a technical error) and she is unable to take calls Troubleshooting: (steps taken to address the issue) -KOFE INSTITUTE is not activate -16821454 case was escalated Recap: NO Support Site provided: NO Survey Spiel: NO Resolution:Call got disconnected I called back unable to contact Will try to reach her back ---------------------------------------------------------- FOR RESOLVED CASES CASE #: ISSUE: ISSUE RESOLVED: Y SURVEY SPIEL: Y/N --------------------------------------------------------------- FOR QUICK QUESTIONS ISSUE: UID:  ----------------------------------------------------------------