Untitled Note

Customer Name: Joycelynn Nelson RingCentral Number: 8502516154 UID: 1255474021 InContact ID: Extension #: 101 Best callback number: Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N yes Issue: when the customer sends an invitation email to their meeting guests they get prompted to download the RC App Troubleshooting: (steps taken to address the issue) I will guide the customer through a KBR article called Configuring external guest settings in the RingCentral app desktop and web | RingCentral app but I had system issues and the call got disconnected I will be making a callback tomorrow. Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)