Untitled Note

Call 1 Lipa 1/23/2023 7.13 ALJAY LEYNES 6034139 120011399539 6 28 388 8.61487E 16 -2 702.7 SJ FABULA LEANA MAE BERONILLA JC Call Summary: Coaching Opportunities: ================================================================================================================== Call 2 Lipa 1/20/2023 6.3 ANDREA MAY ROMAN 6075362 360003410211 5 32 332 8.60197E 16 -2 702.7 VERA CARAOS LEANA MAE BERONILLA JC Call Summary: The agent called in to inform the customer that the card information on file is not up to date. The agent verified the account and discussed the billing review. Agent got the new card information using the card masking payment. Agent read the disclosure where the customer provided an affirmative response. The agent informed the customer that the payment has been posted. End of call. Coaching Opportunities: Offer Features