Untitled Note

InContact ID: RC Number: 8552163999 Name: UID: Verified: Email Address: Call back Number: Troubleshooting: - Issue : Call Forwarding > for Ext 103 - 1. Phone Number Dialed: 12093952511 103 - 2. Calls will be routed to: RingCentral App 103 - 3. Test Call : Routed to voicemail ----- Hold the cx's line to check the config settings of Ext 103 ----- > went to SCP > Mailboxes > ext 103 Online Account shows DND. Set the online account as Available > Test Call : Still routed to Voicemail > Corrected the User Hours > Test Call: VM > User Greeting initially had the custom VM Greeting; change user greeting to Default > Disabled Custom Answering Rules for Team Building > Test Call : Routed to VM > Walked the customer through to change the password of EXt 103 > Had the cx to log in as 103 > Test Call : OK > no other concern Resolution: Walked the customer through in the online account to configure the settings for Extension 103. Provided Site: Y Close the Case: Y Survey: Y ____________________________________________