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Customer Name: Monica UID: 229964019 InContact ID: 459339745284 Extension #: 100 Company#: 415 500 6080 Best callback number:(415) 500-6080 Email address: mvaldivias@singercashman.com Customer's preferred callback time (with timezone): N/A Admin: N Account Verified: IVR verified Issue: 1) added to random text messaging groups 2) cannot forward calls to ext .109 Troubleshooting: 1)advised the cx to block the #s 2) checked the status of ext. 109, everything is properly set. Recap: Y Support Site provided: Y Survey Spiel: Y callback attempt #1: callback attempt #2: