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Customer Name: Neraly UID:346873030 InContact ID: (416) 224-7230 Extension #: 101 Best callback number: (416) 224-7230 Email address: aj@ajlamba.com Customer's preferred callback time (with timezone): N/A Admin: Yes Account Verified: Yes Issue: cx was unable to see the dial pad in the desktop app and needed a phone number for Toronto and another one for Florida Troubleshooting: (steps taken to address the issue) Steps on how to check the dial pad were provided, and the phone number swap and outbound calls changed for 101 Toronto and 104 Canada. Recap: yes Support Site provided: Yes Survey Spiel: Yes https://support.ringcentral.com/article/Unable-to-Dial-Out-Using-RingCentral-Phone-Desktop-App.html FOR QUICK QUESTIONS ISSUE: UID: FOR RESOLVED CASES CASE #: 16804616 ISSUE: cx needed to check the IVR options ISSUE RESOLVED: Yes SURVEY SPIEL: Yes