Untitled Note
By: Anonymous3/21/20222 views Public Note
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For Karl | New User | Assisted by Armina
Incontact ID: 197763026199
RC #: 16192326136
UID: 305965029
Sign-Up Date: 06/17/2021
Name: Karl HURLBERT
Callback #: 619-814-1650
Email: karl.h@johnlenore.com
Account Verified Y/N: Y
Total Account DLs: 27
Issue: Customer purchased a DL license but he was not able to select the phone number to used it for a new user extension.
Troubleshooting
> Informed customer that he only purchased a license but he have not added a number yet.
> Assisted customer to add a new user and used the available license.
Phone Number: (619) 894-9059
Location: United States, San Diego, CA
> ALYSSA MANIKOWSKI
> Ext. 1136
> alyssa.m@johnlenore.com
> send invite to activate extension
> Assisted customer to provision a phone to Ext 1136.
Device Yealink T46S Gigabit Color Business Phone
Serial Number: 805E0C0511D0
Assigned Type: User Phone
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
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For Jean | Provision Phone | Assisted by Armina
Incontact ID: 197763086963
RC #: 17704971200
UID: 1890503020
Sign-Up Date: 05/31/2018
Name: Jean Ext 175
Callback #: 6789264423
Email: jfrazier@insurancehub.com
Account Verified Y/N: Y
Total Account DLs: 64
Issue: Customer need help to provision a third party phone.
Troubleshooting
> Assisted customer to provision a third party phone for Ext 101.
Make and Model: Polycom SoundStation IP 6000
SN: 0004F2F603D5
Ext 101
1720 LAKES PKWY, LAWRENCEVILLE, GA, 30043, United States
Phone Number (770) 615-6022
IP Address 192.168.169.85
> phone has been stuck trying to update the firmware
> as per cx phone still shows the old settings and still has no dial tone
> leaving case open
> cx will need to check if the phone has been released with previous provider
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For Kaitlyn | Call Forwarding | Assisted by Armina
Incontact ID: 197763216458
RC #: 14804780025
UID: 57374221
Sign-Up Date: 04/09/2009
Name: Kaitlyn Tarr Ext 1119
Callback #: 4804781036
Email: ktarr@arivs.com
Account Verified Y/N: Y
Total Account DLs: 48
Issue: Customer need help to setup call forwarding for Ext 113.
Troubleshooting
What number is being dialed? (480) 885-2059 of Ext 113
> Assisted customer to setup call forwarding for Ext 113.
> Educated customer that calls can only be forwarded to a coworker if they have a physical device not just a RC app since the call is directly for an extension.
> Added a mobile number to ring
> (480) 576-7327
379 N UNIVERSITY AVE, STE 202, PROVO, UT, 84601, United States
>
Issue Resolved w/Testing Y/N: Y
Gained agreement Y/N: Y
CSAT Spiel Provided Y/N: Y
CSAT Prediction: 9
Existing Open Cases Y/N: N
New/On Hold Implem Y/N: N
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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For *** | Issue | Assisted by Armina
Incontact ID:
RC #:
UID:
Sign-Up Date:
Name:
Callback #:
Email:
Account Verified Y/N:
Total Account DLs:
Issue:
Troubleshooting
Issue Resolved w/Testing Y/N:
Gained agreement Y/N:
CSAT Spiel Provided Y/N:
CSAT Prediction:
Existing Open Cases Y/N:
New/On Hold Implem Y/N:
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