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Hi, Good Day! My name is Kevin your Intuit QuickBooks Time Specialist. How are you today? Glad to hear that. I'm doing great. Thank you for asking. To get started, can you please provide me your first and last name as well as the complete company name or the company identifier that is located at the top right part of your QuickBooks Time, just click "Customer Support". Is there anything else that I can help you or have I fully resolve your issue for today? Is there anything else that I can help you aside from this? Hi, just checking in. Are we still connected? If I do not hear back, I hope this issue is resolved. If not, please contact us back so we can get this take care of for you. Looks like you stepped away! Please let us know if you need any assistance, by messaging back or by contacting us at (888) 836-2720. Just to let you know, you will receive an email survey about my performance after this conversation. Any feedback you can provide would be extremely helpful. Have a great day! Your most welcome! I sent a brief survey in your email about how I handled our interaction for today. If you would take a few minutes to fill that out, that would mean so much to me! Thank you so much for messaging QuickBooks Time Support ! You have a great day ahead! 1. Open QuickBooks. 2. Go to Help, then select QuickBooks Desktop Help. 3. Select Contact Us. 4. Give a brief description of your issue, then select Let's talk and then choose a way to connect. *********************************************************************************************************************** Hi XXXX! Hope you are doing fine today! This is in regards to our case where we discussed about I believe I was able to provide you all the necessary information and was able to resolve your concern. But I'd like to make sure if everything is clear on your part, hence, sending you this e-mail. You may simply respond to this e-mail or call us back at (888) 836-2720. Any response from you will be greatly appreciated as that will help me decide whether to leave our case open for now or if we can close it. Thank you so much and have a great rest of the week! May your business be successful throughout the entire lifetime! Kevin A. QuickBooks Time Support When a customer goes to log in, they are prompted with two options, Join a company or Sign in the join a company is going to ask for the company code, but sign in, will allow the user to sign in as they have done before. if they are being prompted, they are able to go back and select the right box to log in. 1. Select More 2. Select Settings 3. Select Help