Untitled Note

Caller Name: Tracy RC #: Callback Number: 2077938615 opt 5 Verified Email: tlambert@asmg.com # of DLS: 31 InContact ID: 430410198412 User ID: 62799979031 Case #: Account Verified: Y Issue: - xferred call from Melody (Transaction coordinator) -phone says "phone user removed" Troubleshooting: -unable t o activate the phone because it is pending for return -adv cust that the new phone will be shipped overnight LINE: (207) 578-7316 ext 2070 SN: 482567007CAA MODEL: Polycom VVX 250 Business IP Phone ************************************************ Caller Name: Kevin RC #: Callback Number: 5162794531 ext 101 Verified Email: kevin.mcgill@junkluggers.com # of DLS: InContact ID: 430410220787 User ID: 350378048 Case #: Account Verified: Y Issue: -xferred call from Mildred (sales) -drop calls on the cordless phones Troubleshooting: -other phones in the location are working just fine -accessed GUI / remote access to cust pc -reset the phones to factory settings -reprovisioned the phones LINE: (516) 828-1893 ext 104 SN: 805E0C5CBA46 MODEL: Yealink W60P Cordless Phone with 1 Handset IP ADD: 192.168.1.242 LINE: (516) 200-5549 ext 103 SN: 805E0C5CC4C8 MODEL: Yealink W60P Cordless Phone with 1 Handset IP ADD: 192.168.1.80 -adv cust to monitor the phones in the next 24 hours -if drops calls still happen, will replace the phones ************************************************ # of DLS: 6 InContact ID: 430410277084 User ID: 206662035 Case #: Account Verified: Y Issue: -consultation call from Anthony (expansion) -explained that the cust can use the RCV license for conference rooms ************************************************ Caller Name: SJ Callback Number: (207) 341-3746 Verified Email: admin@penobscotderm.com # of DLS: 2 InContact ID: 430410288488 User ID: 634029009 Case #: Account Verified: Y Issue: -xferred call from Sherrie (soho) -swap phone numbers Troubleshooting: -swapped the phone number (207) 889-6110 to (207) 910-2140 -case closed cb #: (888) 220-7231 cb icid: 430410306786 -spoke with Satwant / request cb tomorrow to update card info ************************************************ Verified Email: Becllc19@gmail.com InContact ID: 430410312373 User ID: 850533048 Case #: Account Verified: Y Issue: -consultation call from Mia (sales) -cust unable to login to the RC app and admin portal -adv cust to use the phone number on file as the username ************************************************ Caller Name: Mark RC #: 4142512450 Callback Number: Verified Email: markjj@marcusinvestments.com # of DLS: 6 InContact ID: 430410318043 User ID: 136265033 Case #: Account Verified: Y Issue: -xferred call from Airene (sales) -phone provisioning to ext 50 and ext 51 Troubleshooting: -updated the ERL of ext 50 and ext 51 to 2011 S FIRST ST, Milwaukee , WI 53207 -swapped the phones below thru admin portal -manually rebooted the phones LINE: (414) 662-2534 ext 50 SN: 805E0CF63C04 MODEL: Yealink W76P Cordless Phone with 1 Handset LINE: (414) 255-2245 ext 51 SN: 805E0CF649B9 MODEL: Yealink W76P Cordless Phone with 1 Handset -did test call -case closed OKAY cb ************************************************ Caller Name: Kayla RC #: 6123261946 Callback Number: 5153265054 Verified Email: kaylastoos@flex-fitnessmn.com # of DLS: 3 InContact ID: 430410414469 User ID: 62779568008 Case #: Account Verified: Y Issue: -account setup Troubleshooting: -did screen sharing / remote access -added "Add special number to incoming caller ID" 00 for incoming calls for ext 102 -adv cust that if she will call using the deskphone -checked the email and text notifications -created telco ops case 16524046 to re-prov the sms feature of the main number (612) 326-1946 cb #: (667) 910-7024 cb icid: 430410458169 -no answer / left vm / sent email (612) 315-0282 - ************************************************ InContact ID: 430410470337 Issue: -consultation call from charm (cert) -adv rep to have the cust export all info before the portout completion ************************************************ Caller Name: jake RC #: 406 552 1450 Callback Number: 406 253 0730 Verified Email: carey@blackfootlaw.com # of DLS: 1 InContact ID: 430410474973 User ID: 1039794019 Case #: Account Verified: Y Issue: -calls are not going to the external numbers -voicemail is going to the personal voicemail not the RingCentral voicemail Troubleshooting: -recreated ext 101 to ext 103 -adv cust to logout of the RC app then log back in as ext 103 using the direct number (406) 534-0361 -added 00 as "Add special number to incoming caller ID" -did test call -case closed 406 552 1450 > (406) 253-0730 - home (214) 801-8980 - mobile (406) 203-7773 (406) 360-5256 (406) 552-1450 Schmidt Law Firm ************************************************ Caller Name: Peter RC #: Callback Number: 651 318 3661 Verified Email: peter@adaptivecss.net # of DLS: 1 InContact ID: 430506528481 User ID: 1001658011 Case #: 16524861 Account Verified: Y Issue: -xferred call from Robbie (sales) -calls to ext 101 are not routing to ext 101 Troubleshooting: -turn off the call forwarding to the external number (651) 212-7369 -did test call / success -case closed main number > (651) 212-7369 (888) 388-0111 OKAY ************************************************ InContact ID: 430506628404 Issue: -DISCONNECTED CALL FROM Lovely (sales) ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: cb #: (469) 914-0016 cb icid: 430506643250 -spoke with Joel -missing faxes for last week -cust confirmed that the sender is using e-fax -cust is claiming that he had the faxes and then they are gone -cust said that no one has other access t o the faxes to delete them -there are deleted faxes today that they did not delete -checked the call logs / filtered the faxes only / some a re received / some are partially received SENDER: (214) 324-5100 RECEIVER: (972) 674-1456 -about 500 faxes - ************************************************ Caller Name: Lexi RC #: 4064517026 Callback Number: (651) 328-4398 Verified Email: lexi.klein@hotworx.net # of DLS: 66 InContact ID: 430506676659 User ID:615305048 Case #: Account Verified: Y Issue: -phone is offline on ext 101 Troubleshooting: -cust doesnt want to use ICS -explained that the router is not connecting to RingCentral server -had a conference call with the cust's netgear rep -cust is using mesh netgear / rep from netgear is recommending to disable some settings on the router -cust and netgear rep reset the router to factory settings then disabled the SIP ALG setting -manually rebooted the base of the phone -accessed GUI / did remote control access LINE: (406) 451-7026ext 101 SN: 805E0CF6415E MODEL: Yealink W76P Cordless Phone with 1 Handset IP ADD: -cust requested a callback tomorrow ************************************************ Caller Name: Arman RC #: 19712133910 Callback Number: 949 283 4402 Verified Email: it@sherwoodcc.com # of DLS: 49 InContact ID: 430506859180 User ID:882049048 Case #: Account Verified: Y Issue: -bulk user upload Troubleshooting: -enabled the bulk user upload Rean Fernandez ************************************************ Caller Name: Tyra RC #: 14083797771 Callback Number: (408) 379-7771 Verified Email: tyra@carcareautobody.com # of DLS: InContact ID: 430506864742 User ID: 1461520021 Case #: Account Verified: Y Issue: -the phones are not ringing even if the RC app is ringing Troubleshooting: -resynced all deskphones -adv cust to monitor the phones if same issue is happening ************************************************ Caller Name: Gladwin RC #: 12893720727 Callback Number: (416) 444-3000 Verified Email: gladwin@ticketsbay.co.uk # of DLS: 4 InContact ID: 430506885682 User ID: 62862313008 Case #: Account Verified: Y Issue: -RingCentral app of ext 103 is not ringing when a call comes in Troubleshooting: -asked user ext 103 to logout then log back in of the RingCentral app -did test call to (905) 239-8969 / success -case closed rings on laptop harindrakesh@gmail.com -assisted cust in ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************ Caller Name: RC #: Callback Number: Verified Email: # of DLS: InContact ID: User ID: Case #: Account Verified: Y Issue: Troubleshooting: ************************************************