Untitled Note

Customer Name: Tony Cassella RingCentral Number: 2123210200 UID: 57435449 InContact ID:458143384572 Extension #: 101 Best callback number: 5163592882 Email address: Customer's preferred callback time (with timezone): Admin: Y/N Account Verified: Y/N Issue: the customer wants to add a greeting for the number 2123210200 Troubleshooting: I was able to guide the customer through the AI to create a new answering rule for the specific number and create a customized greeting successfully Recap: Y/N Support Site provided: Y/N Survey Spiel: Y/N For (Customer’s Name)_Issue_Assisted / Resolved by (Agent’s Name)