Untitled Note

Hi, Thank you for confirming that your issue with Headset issue is now resolved. I will now tag this case as closed, but if the issue persists, you may re-open this case within one (1) week. Here is the link to guide you in re-opening your case: https://support.ringcentral.com/article/4362.html or call our support line at (888) 898-4591, press 3. Thank you for choosing RingCentral as your communications provider. Have a great day! Regards, RingCentral Technical Support Team Hi , I am following up on this case. Please confirm if everything has been addressed or if you still need further assistance. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number __. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Thank you for your patience. Sincerely, RingCentral Experts Team Hello , I called to make a follow-up on your concern by calling this number: however, I was routed to your voicemail. Kindly let us know your best callback time and number. If you need immediate assistance, please call us at 888-898-4591 press 3 then give the case number 17399013. We are open 24/7, feel free to contact us anytime. You can also chat with us, please click on the link https://support.ringcentral.com/contact-support.html, and click “Chat with Us” for real-time support. Thank you for choosing RingCentral as your communications provider. Sincerely, RingCentral Experts Team -Callback customer - 1st attempt. Reached VM. Left VM. - 2nd attempt. InContact ID: 459103794544. Called #: 9793995180. Reached VM. Left VM. Sent email. How often does the customer experience the problem? How many users/phones are affected? 1 Which Endpoint devices are affected? Ext. 1, Using the RingCentral mobile app Whose end is experiencing the problem? RC User ‘s audio going to the outside party Does the issue happen on Inbound calls only, Outbound calls only, or both? Both When did the issue start? Since last month